Housekeeping Manager

Positions Summary

The Housekeeping Manager provides leadership and direction to the housekeeping team, fostering a culture of accountability and exceptional guest service. This role ensures that the highest standards of cleanliness, presentation, and attention to detail are consistently maintained. The Housekeeping Manager plays a key role in maintaining all public spaces and accommodations, including the Village, Green O, and Glamping. Through strong leadership, effective communication, and a commitment to operational excellence, the Housekeeping Manager helps create an environment where both guests and team members thrive.

Primary Functions and Responsibilities

• Brand Standards: Consistently uphold the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
• Quality Control: Inspect guest accommodations and provide ongoing training to ensure compliance with resort standards.
• Public Area Maintenance: Monitor public areas throughout the day and evening to maintain the resort's cleanliness and presentation.
• Team Leadership: Lead daily pre-shift meetings to communicate priorities, operational updates, and departmental goals to the housekeeping team.
• Interdepartmental Communication: Maintain consistent communication with other departments to ensure accommodations are guest-ready and service expectations are met.
• Operational Support: Perform housekeeper duties as needed, particularly during periods of low occupancy or reduced staffing.
• Schedule Flexibility: Maintain a flexible work schedule, including evenings, weekends, holidays, and other hours as required by the seasonal nature of the hospitality industry.
• Guest Service: Provide exceptional guest service by responding promptly and professionally to guest requests while delivering personalized hospitality.
• Compliance & Reporting: Complete all assigned daily housekeeping checklists accurately and on time.
• General Duties: Support all housekeeping operations and perform additional duties as assigned by management.

Looking for Team Members with:

• Proven leadership experience in a luxury hospitality or related service environment.
• Knowledge of world-class hospitality standards and service excellence.
• Demonstrate a strong sense of urgency, adaptability, and composure in a fast-paced environment.
• Previous Housekeeping experience is required.
• A valid driver's license with a minimum of two years of driving experience is required.

Physical Requirements
• Constant walking, standing, bending, crouching, and stair climbing throughout the shift.
• Must be able to lift, push, pull, and carry up to 45 lbs. frequently.
• Ability to work flexible hours, including weekends and holidays, as required by business needs.

If you are passionate about housekeeping leadership and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

What We Offer:

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Short Term Housing
• Paid Time Off - 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.