Field Service Technician

Field Service Technician

Cleaveland/Price - Trafford, PA 15085

Overview

Position Type: Full Time Category: Utility Field Service

Description

Position Title: Field Service Technician

Department: Sales

Location: Trafford, PA

About Us

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products. The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications. All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing. Cleaveland/Price's employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line.

Your Goal

As a Field Service Technician at Cleaveland/Price, you'll be entrusted with the critical tasks of installing, repairing, and troubleshooting our products in various field environments. Your role isn't just about technical proficiency; it's also about fostering positive and successful relationships with our valued customers. When you're not on-site, you'll be contributing to our manufacturing processes, providing essential production support. This includes ensuring proper training, adhering to safety protocols, and upholding quality standards for all assigned tasks. Your versatility and dedication will play a crucial role in maintaining our reputation for excellence both in the field and within our manufacturing operations.

Your Responsibilities

Serve as a Field Service Technician, with additional responsibility to support laboratory operations by performing Test Lab Technician duties during non-travel periods. Travel required up to approximately 50% of the time, consisting of trips ranging from 1–5 days, based on business needs. Standard travel is typically Mon-Fri; however, optional weekend travel may be needed. Installs, maintains, and/or repairs Cleaveland/Price products in the field. Routinely works near high-voltage electricity, exercising safety and extreme caution at all times. Operates power equipment and machinery when installing, maintaining and/or repairing products. Identifies efficient solutions to successfully troubleshoot unexpected problems in the field. Practices and ensures the highest standards of quality and safety. Quickly and accurately troubleshoots varying customer issues by phone or in person. Professionally communicates with customers, salespersons, engineers, linesmen, and all others. Provides timely and accurate updates to the customer and ensures the appropriate representatives of the company (i.e. FS Supervisor) are kept informed of work needs and progress. Prepares and submits professional, accurate and thorough documentation. Provides and submits timely expense reports and travel documentation. Occasionally trains or oversees field contractors assisting with or learning installation to ensure work is being done safely, accurately and to industry and company standards. Ensures work practices are compliant with all OSHA and ISO standards. Follows all company and job-specific safety rules and regulations. Performs other related duties as assigned.

Qualifications

Your Background

High school diploma or equivalent. Valid driver's license and a clean driving record. Current US issued Passport holder preferred or ability to obtain company provided US Passport. Ability to travel to and from job sites, including overnight stays within the US and Canada. Ability to travel without notice to support immediate customer issues and needs. Familiarity with OSHA and ISO principles preferred. Familiarity and formal training with First Aid and other health and safety training (provided). Ability to obtain and maintain job-specific training credentials for field work and work being conducted when not in the field. Proven expertise in mechanics, electronics, and mathematical principles, particularly algebra. Proficiency in interpreting and implementing schematics, drawings, and technical diagrams. Aptitude for recognizing and resolving product-specific problems efficiently. Capacity to remain composed and professional when handling demanding customers or tasks. Capability to acquire and uphold operator certifications for relevant machinery, tools, and procedures. Adaptability to thrive in diverse work environments, including elevated positions, outdoor settings, and various weather conditions (e.g., cold, heat, rain, snow, wind).

Physical Requirements

Medium work. Exerting up to 50 pounds of force occasionally and/or 25lbs. of force frequently or constantly lift, carry, push, pull or otherwise move objects that are 10lbs. Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment. Ability to wear standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

Benefits

Company paid premiums for medical, dental and vision coverage 401k plan with company match (6% dollar for dollar match along with profit share deposit after one year of service) Company paid life insurance with the option of purchasing additional voluntary life Company paid short- and long-term disability and AD&D insurance Company paid Employee Assistance Program Company paid Lifelock coverage

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.