Warranty Technician

Job Description

Job Description

Job details:

• Attends to warranty service appointments as scheduled by office and evaluates if the issue is covered or needs to be repaired by Pointe Homes.
• Communicates with Warranty Specialist on what trades need to be scheduled to complete the warranty repair process.
• Evaluates each claim item and determines proper action to resolve each in a professional and timely manner.
• Communicates with the homeowner and office on the status from the inspection of the warranty issue.
• Must be able to clearly articulate and execute an action plan with homeowners, subcontractors, and office personnel.
• Performs basic repairs that can close out warranty repairs on a quick basis.
• Must order and have ready any materials necessary at the time that work will be performed and check with subcontractors to make sure they have the materials needed.
• Checks on the subcontractors performing the repair to ensure quality work is done.
• Must satisfactorily close out each and all applicable claims with customers and collect signature from homeowner once the completion of repair to close out warranty file.
• Follows up on all telephone calls related to warranty claims and provides office with daily notes on all claim progress.
• Warranty Technician must tend to all calls on weekends and after hours, must be able to prioritize emergency and non-emergency calls.
• Must be able to always maintain a calm and respectful demeanor in all situations.
• Must maintain a professional relationship with clients, subcontractors, vendors and office staff.
• Must wear professional attire that positively represents the image of the company.