The North Face: Floor Supervisor - Old Orchard Mall

Supervisor As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. Responsibilities Coach and develop staff to exceed individual and store productivity goals. Engage customers in conversation around products, activities and local community events. Supervise floor coverage and activities, including opening and closing store as scheduled. In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures. Support the Store Manager in achieving all financial and operational objectives including expense control, loss prevention, store audits and weekly reporting. Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensure merchandise on the selling floor is replenished appropriately. Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives. Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the VF Corporation and the brand. Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. Qualifications 1+ years of store management experience in a fast‑paced, highly engaging retail environment. Proven ability to meet and exceed sales results. Flexibility to work weekends, evenings, and holidays as required. Excellent communication skills, both verbal and written. Ability to prioritize tasks in a fast‑paced store environment. Ability to drive results through a store team and meet business goals. Willingness to learn and share knowledge of products, local community, experiences and activities relevant to the store’s customer base. Commitment to providing a highly engaging customer experience through service, conversation and relationship building. Strong decision‑making ability in a fast‑paced environment. Detail oriented. Proficient computer skills including word processing and spreadsheets. Preferred: experience in a specialty retail environment, outdoor apparel industry, or outdoor equipment sales. High School Diploma or GED. Physical Requirements Operate office equipment and technology (computers, tablets, phones, copier, etc.). Standing required for the entire shift. Ability to bend, lift, open and move product up to 50 pounds as needed. Use ladders for visual merchandising, light adjustments, and window banner placement. Benefits We offer a comprehensive benefits package to support mental, physical and financial well‑being. Please visit MyVFBenefits.com for detailed information. Eligibility for benefits may vary for part‑time or limited‑time positions. Equal Employment Opportunity At VF we are an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability or any other factor protected by law. VF provides reasonable accommodations for qualified individuals and considers applicants with arrest and conviction records under applicable Fair Chance Ordinance requirements. VF is committed to digital accessibility and to complying with the ADA, AODA and other relevant standards. #J-18808-Ljbffr The North Face