Programs Specialist

We are looking for a highly organized, detail-oriented, and proactiveProgramOperations Specialist to support our growing client storefront programs. This role is ideal for someone who enjoys working behind the scenes to keep things running smoothly, has a strong eye for detail, and takes pride in delivering a great client experience.You’llwork closely with our Programs, Sales, and Operations teams to execute and maintain online stores while supporting day-to-day client needs. WhatYou’llDo Program Store Setup & Maintenance Build, launch, and maintain client storefronts (Shopify, OrderMyGear, or similar platforms) Own product setup end-to-end, including pricing, images, descriptions, and variant management Ensure all storefronts are visually organized, easy to navigate, and aligned with client branding standards Drive merchandising by curating thoughtful product assortments that align with client goals, audience, and budget Continuously review and optimize store layouts, product mix, and presentation to improve the overall user experience and performance Client Support & Communication Serve as a day-to-day support contact for program-related client requests Respond to inquiries with clear, timely, and professional communication Assist with order questions, updates, and issue resolution Support CSR responsibilities as needed Operations & Execution Assist with backend setup and ongoing store updates Help troubleshoot basic order, product, or system issues Support order flow from store to production to delivery Rotate into the main phone queue as needed Marketing Campaign Support Assist in executing marketing campaigns (product launches, promotions, seasonal campaigns) Help coordinate campaign assets such as email content and featured products Support tracking of campaign performance and engagement Process & Team Support Follow established workflows and SOPs to ensure consistency Maintain strong attention to detail across all tasks Identify improvements and share ideas with the team WhatWe’reLooking For 1–3 years of experience in customer service, eCommerce, or operations support Experience with Shopify, OrderMyGear (OMG), or similar platforms is a plus Strong organizational skills and attention to detail Ability to prioritize tasks and follow through on deadlines Clear and professional written and verbal communication skills A positive, team-first attitude and willingness to learn #J-18808-Ljbffr Brand IQ Inc.