Loan Operations Specialist

Job Description

Job Description

Join The Citizens Bank team as a Loan Operations Specialist and play a key role in delivering an exceptional lending experience. In this onsite position at our beautiful Headquarters branch in Batesville, you'll help ensure our loan documentation is accurate, compliant, and aligned with both internal policies and regulatory requirements-supporting a seamless experience for our customers from start to finish.

At The Citizens Bank, we live out our mission of People First -for our customers and our employees. As a community bank with a long-standing history, we are proud to combine personalized service with forward-thinking technology to meet the evolving needs of the communities we serve.

What we offer:

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• A collaborative, team-focused work environment

As a Loan Operations Specialist, you will:

• Review new and renewed loan documentation for accuracy and completeness
• Ensure compliance with loan policies, banking regulations, and legal requirements
• Identify, track, and resolve documentation exceptions
• Partner with internal teams to address discrepancies and maintain quality standards
• Support continuous improvement in loan processes and documentation practices

We're looking for someone who is detail-oriented, dependable, and thrives in a team environment.

Key qualifications:

• Strong written and verbal communication skills
• Proficiency with computers and the ability to learn new systems quickly
• Excellent time management and organizational skills
• High attention to detail and accuracy
• Self-motivated with the ability to work independently and meet deadlines
• Prior banking or lending experience is a plus, but not required

If you're ready to contribute to a team that values accuracy, accountability, and exceptional service, we'd love to hear from you.

Apply today and grow your career with The Citizens Bank.

Citizens Bank is an Equal Opportunity Employer.