Workforce Planning & Analytics Analyst
Golden1
Golden 1 Credit Union is seeking a Workforce Management Analyst to forecast call volume, develop schedules for 400+ agents, and optimize real-time staffing. You will analyze data from WFM systems and other sources to support staffing decisions and improve service levels. The role requires a bachelor's degree, 1+ year WFM experience in financial services, proficiency with Power BI/Tableau, and strong collaboration across channels. #J-18808-Ljbffr
Vacancy posted 5 days ago
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