Service Admin & Billings Coordinator

Jenco is looking for a detail-oriented Service Administration and Billings Coordinator to help keep our Service department running smoothly. You'll be the connective tissue between our field technicians, dispatch, vendors, customers, and accounting - making sure service tickets are processed accurately, materials are ordered and ready when techs need them, invoices go out on time, and our customer and job records stay clean and audit-ready. If you're comfortable juggling a high volume of transactions, confident communicating with customers, vendors, and techs alike, and you like the satisfaction of a well-organized close-out cycle, we'd love to talk to you. What We Offer Benefits on day one $50k Life Insurance (company paid) Short-term & Long-term Disability (company paid) 401k contributions + company match Vacation/PTO/Holiday/Flex Holiday Real opportunities for growth Regular feedback reviews What You'll Do Service Administration Process and review completed service tickets/work orders for accuracy, completeness, and proper documentation Coordinate with field techs and dispatch to resolve missing or incomplete ticket information Maintain accurate customer and job records in our service management/ERP system Support scheduling and dispatch coordination during high-volume periods Track and follow up on open/aging tickets to keep the close-out cycle moving Assist with warranty tracking, callback documentation, and service agreement/contract administration Handle utility/AHJ submissions for permitting purposes Support fleet management Procurement & Material Ordering Review lighting and gear submittals, making corrections as needed Order materials for service projects based on technician requests, job specs, and stock needs Source pricing and place purchase orders with approved vendors; track order status and expedite as needed Match POs to vendor invoices/packing slips and resolve discrepancies Maintain vendor relationships and monitor pricing for cost-effectiveness Coordinate material delivery/pickup logistics with techs, warehouse, and job sites Track open POs and maintain visibility into material spend by job Generate and issue accurate customer invoices based on completed service work, T&M tickets, and contracted pricing Verify pricing, labor rates, material costs, and tax calculations before invoicing Research and resolve billing discrepancies, customer disputes, and short-pays Monitor AR aging for service billing and support collections follow-up Process customer billing portal/AP requirements for commercial accounts (insurance certificates, PO matching, lien waivers, etc.) Reconcile daily/weekly billing batches against completed job counts Customer & Cross-Functional Support Serve as a point of contact for customer billing inquiries Partner with Accounting/AR on month-end close activities related to service revenue Support internal reporting on service revenue, material spend, and billing cycle times Uphold company standards for professionalism and customer experience in every interaction What You Bring 4+ years of experience in service administration, billing, dispatch, procurement, and/or office coordination - electrical field service industry strongly preferred Working knowledge of service/field management software and strong Excel skills Experience with purchase order processes and vendor coordination; familiarity with electrical materials/supply houses a plus High attention to detail with strong numerical accuracy Ability to manage a high volume of transactions and shifting priorities in a fast-paced environment Strong written and verbal communication skills; comfortable interfacing with customers, vendors, and field crews Understanding of basic AR/invoicing principles; tax-jurisdiction billing experience a plus High school diploma required; Associate's degree in business or related field a plus Work Environment Primarily office-based, with occasional visits to the warehouse, job sites, or vendor locations for material coordination and pickup/delivery logistics. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr Jenco Inc