SERVICE ADVISOR
Worldwide Equipment Enterprises, Inc.
POSITION SUMMARY The Service Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding their expectations.
ESSENTIAL DUTIES and RESPONSIBILITIES
ESSENTIAL DUTIES and RESPONSIBILITIES
- Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed
- Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
- Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
- Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
- Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
- Receives and processes payments prior to release of the vehicle to the customer.
- Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected
- Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations
- Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
- Demonstrates safe working habits at all times.
- Performs other related duties as assigned by management.
- High school diploma or general education degree (GED); additional related education/training is a plus.
- 1 year of related experience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.
- Effective communication/listening skills and the ability to work well with others at a variety of levels.
- Excellent customer service skills, including active listening, tact/diplomacy, empathy, and the ability to respond to customer complaints effectively.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and a demonstrated ability to learn/navigate other systems.
- Knowledge of administrative responsibilities, systems, and procedures, with hands-on experience with office equipment.
- Ability to read, analyze, and interpret business documents
- Excellent time management skills, understanding that establishing priorities and meeting customers' expectations involves balancing service work appropriately.
- Ability to multi-task and prioritize workload
- Attention to details and problem-solving skills
- Positive attitude and strong organizational skills
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the SERVICE ADVISOR in Middlesboro, KY vacancy
$69k
...others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...SuggestedRemote workWork from homeFlexible hoursHMG Careers
Pineville, KY1 day ago- You can have it all – a rewarding position and room for advancement. We are seeking a part- time receptionist to join our team. We are looking for an employee who has excellent organizational and interpersonal skills. Every Saturday and Sunday Responsibilities...SuggestedPart timeWeekend work
Middlesboro Nursing & Rehabilitation Facility
Middlesboro, KY2 days ago - ...Worldwide Equipment Enterprises Inc. in Middlesboro, KY is seeking a Service Advisor to act as the customer advocate throughout the service process. You will establish repair orders, communicate estimates, and keep customers informed of progress and costs. The role requires...SuggestedWorldwide
Worldwide Equipment Enterprises Inc
Middlesboro, KY2 days ago - ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...SuggestedContract workPart timeLocal area
Family Dollar
Middlesboro, KY19 hours ago - Family Dollar - 2219 Cumberland Avenue - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions at cash register; Maintain store cleanliness and restock merchandise; Receive merchandise and unload trucks; Ensure a positive, safe...Suggested
Family Dollar
Middlesboro, KY3 days ago - ...Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise...Full timePart timeFlexible hoursAfternoon shift
Roses Discount Stores
Middlesboro, KY4 days ago - ...Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers...Flexible hoursAfternoon shift
Big Lots
Middlesboro, KY1 day ago - ...We are looking for friendly individuals to enhance customer experiences through excellent service and support. Join a dynamic team where you'll assist customers, manage transactions, and maintain a clean, welcoming environment. Enjoy competitive benefits and opportunities...
Dollar Tree
Middlesboro, KY4 days ago - ...Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursNight shiftDay shift
AutoZone
Middlesboro, KY2 days ago - dependable transportation is required, open availability is required. Must have experiences that can be verified, full time postion, responsibilities will include: inventory, insuring smooth/profiable running shifts, opening/closing duties. pay is based on experance along...Full timeMonday to FridayFlexible hoursShift workWeekend work
Ike's Artisan Pizza
Middlesboro, KY2 days ago - ...and the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service. Essential Duties and Responsibilities (Min 5%) As a FAST Team Member, it is essential that you be available, flexible,...Full timePart timeFlexible hoursShift work
Tractor Supply
Middlesboro, KY3 days ago - ...close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune... ...come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned,...Full timeTemporary workWork at officeHome officeFlexible hours
- Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive
Kroger
Middlesboro, KY1 day ago - ...disciplining and terminating personnel or recommending such action as necessary.Assures that employees receive orientation and required in-service training and that they maintain required licensure or certification.Evaluates and determines priorities of approved work request...Contract workWork experience placement
Harlan Appalachian Regional Healthcare
Middlesboro, KY4 days ago - ...Job Title Essential Job Functions: Provide efficient and courteous service to customers at all times. Follow the proper procedures of packaging a customer's order and adhere to the company's policies outlined in the bagging manual. Fill bag racks Unload...Weekly payLocal areaFlexible hours
Ace Hardware
Middlesboro, KY1 day ago - ...Sally Beauty Advisor By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair – and we need passionate and talented people to make this happen...
Sally Beauty
Middlesboro, KY2 days ago - ...manager. Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting. Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable...Flexible hoursShift workAfternoon shift
- ...supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of GameStop's buy, sell, trade, and reservation business model, known as the...Temporary workSeasonal workLocal areaFlexible hoursNight shift
- Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclu
Kroger
Middlesboro, KY1 day ago - ...Supervisor Of Housekeeping, Environmental Services Full Time, 80 Hours Per Pay Period, Day Shift Claiborne Medical Center, a member of Knoxville-based Covenant Health, offers a full range of medical services including emergency care, general and orthopedic surgery...Full timeWork experience placementLocal areaShift workDay shift
Covenant Health (Tennessee)
Tazewell, TN3 days ago - ...and the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service. Essential Duties and Responsibilities (Min 5%) As a FAST Team Member, it is essential that you be available, flexible,...Flexible hoursShift work
- ...the Lifeline Program, making a significant impact in your community. This position is perfect for those passionate about customer service and eager to achieve excellent earnings. Responsibilities: Participate in events and field marketing activities. Explain service...Work at office
$13 - $17 per hour
...Shift Lead at our campus dining location in Harrogate, TN. The role involves supervising staff, ensuring proper food preparation, service, and adherence to sanitation standards. The schedule may include mid-shifts and nights; prior team leadership and kitchen experience...Hourly payFull timeShift workNight shift- Embrace the opportunity to become a Customer Service Associate I and deliver outstanding shopping experiences. Engage with customers, manage transactions, and keep the store organized. If you have strong communication and problem-solving skills, and
Family Dollar
Pineville, KY1 day ago $15 - $17.5 per hour
...experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services....Hourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWalgreens
Pineville, KY2 days ago- ...and ensure that all tasks meet policy and quality standards. This role requires strong leadership and hands-on supervision in a food service environment. Minimum requirements include prior kitchen supervisory and food service experience, plus ServSafe certification. The...Full timeShift work
- ...the needs of our customers as they entrust us with their prescriptions and health needs. They are responsible for providing customer service in our store pharmacies. For complete job duties and requirements, see the Job Description. What You'll Do Do you want to...Hourly payMinimum wageFull timeTemporary workPart timeShift work
Walmart
New Tazewell, TN2 days ago - ...AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice...Part timeFlexible hoursNight shiftDay shift
JobAdX
New Tazewell, TN3 days ago - ...Overview Patient Service Representative, Float Pool Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care...Full timeWork experience placementWork at officeDay shift
Covenant Health (Tennessee)
New Tazewell, TN3 days ago $19 - $32 per hour
...fruit and vegetables our customers eat and feed to their families. Work in our deli and you'll be on the frontlines of customer service--your smile can make the difference between a good shopping experience and a great one. In our bakery--you'll help a family have...Hourly payMinimum wageFull timeTemporary workPart timeSeasonal workShift workWalmart
New Tazewell, TN19 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SERVICE ADVISOR. Be the first to apply!
