Bilingual Customer Service Representative

Crunch Fitness Position Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Benefits Free uniforms Bonus based on performance Employee discounts Reports To Front Desk Manager/Supervisors Position Type Part-Time Requirements Fluent in Spanish and English Customer service experience Strong reading and writing skills Basic computer skills Open availability during the week and on weekends Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM. Special Skills Strong customer service skills Professional communication Dependable and responsible Comfortable working in a fast-paced environment Able to follow procedures and handle members confidently Responsibilities Greet all members and guests with a smile and wish them well as they leave the club Check in all members and guests following company procedures Communicate any system alerts or messages during check-in Answer phone calls in a courteous, professional, and helpful manner Share information about special events with members and guests Create a welcoming atmosphere for everyone who walks in Assist members with requests or refer them to a manager when needed Maintain a professional attitude at all times Make outbound calls to leads and members with billing issues Process payments for member services in accordance with company policies Be familiar with the facility layout, services offered, and class schedules Keep the Front Desk area clean and organized Assist with maintaining the cleanliness of all gym areas Support management with projects or tasks as needed Follow all policies and procedures in the Employee Handbook Complete opening and closing duties as assigned Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates Meetings Monthly or weekly department meetings Employee training meetings