Technical Support Specialist

Loxone is a global leader in smart home and building automation, with over 300,000 installations worldwide. Our Miniserver-based ecosystem unifies lighting, shading, HVAC, audio, security, and energy management into a single intelligent platform. No cloud dependency, no subscription fees, no compromises. In the US, we work exclusively through a network of trained integration partners, and our top-tier partners deliver some of the most ambitious residential and commercial automation projects in North America. The Role We're looking for a rare hybrid: a deeply technical automation expert who is equally at home in a mechanical room and a design meeting. As Senior Smart Building Solutions Engineer for our VIP Partner Program, you'll be the dedicated technical and strategic resource for our highest-performing integrators — and the trusted advisor for the architects, designers, and builders they work with. This is not a tier-1 support role. You'll be engineering solutions for complex, high-stakes projects: multi-unit residential developments, luxury estates, commercial buildings, and specialty applications where standard playbooks don't apply. Your tasks Own the technical relationship with a portfolio of top-tier Loxone integration partners — from project design review through commissioning and post-launch optimization Architect solutions for complex projects: system topology, Tree/Air/Link infrastructure, panel design, third-party integrations (Modbus, DALI, BACNET, API-based systems), and energy management Consult with architects, designers, and developers early in the project lifecycle, translating design intent into automation architecture and helping specify Loxone into plans Troubleshoot at the expert level — the escalations that land on your desk are the ones nobody else can solve Grow VIP partner business by identifying project opportunities, supporting bids and proposals, and helping partners expand into new verticals Feed the product loop — channel real-world partner and project insights back to product management and HQ Our requirements 3+ years hands-on experience in smart home / building automation, systems integration, or a related controls discipline Deep fluency in at least several of: low-voltage system design, lighting control (0-10V, DALI, DMX), HVAC integration, structured wiring, IP networking, and automation protocols (Modbus, BACnet, MQTT, REST APIs) Proven ability to read electrical plans, design panel layouts, and specify hardware for real-world constraints Exceptional communication skills — you can explain a bus topology to an electrician and a user experience to an interior designer in the same afternoon A consultative, relationship-first mindset: our VIP partners should see you as an extension of their own team Willingness to travel to partner sites and flagship projects Bonus points: Loxone certification or hands-on Loxone Config experience; experience with Control4, Crestron, Lutron, KNX, or Savant ecosystems; Spanish language skills; CEDIA or industry certifications; electrical or engineering background What We Offer Salary Range: 90k-110k plus commission Health, dental, and vision coverage 401k, PTO, and Employee Discounts Comprehensive paid training and certification at Loxone headquarters A tight-knit, engineering-driven culture where technical excellence is the norm #J-18808-Ljbffr