Supervisor I, Resident Billing Operations

Resident Billing Supervisor

The Resident Billing Supervisor manages the day-to-day operations for Billing Coordinators/Senior Billing Coordinators/Billing Analysts. The Supervisor ensures accurate and timely completion of operational activities as well as the development of staff. The Supervisor is directly involved in quality assurance, customer issue resolutions, and employee coaching/problem resolution. Additionally, Supervisors personally manage a small number of assigned property sites.

Responsibilities

Manage day-to-day performance of employees on assigned teams

Review and approve work prepared by work teams to ensure its accuracy

Assist with issue resolution and answer questions from members of assigned work teams

Coordinate with Resident Billing Research in the resolution of advanced questions/problems from customers, and other work team members

Assist the Manager with operational strategy, process control, staff selection and management reporting.

Recommend and implement process improvements for department

Create/update job aids

Recommend enhancements to VES system

Recommend site assignments and reassignments as needed to maximize performance of assigned work teams

Complete and deliver goals & objectives and performance reviews to members of assigned work teams

Complete training and testing in competencies as defined by Management

Communicate and document abnormal issues per established escalation hierarchy

Complete accurate and timely billing of assigned sites

Assist and/or manage special projects as assigned by Management

Qualifications

Required:

Minimum of 1 year as a Senior Billing Coordinator or Resident Billing Implementation Coordinator with a performance rating of 4 or greater

Demonstrated ability to oversee timely completion of group deliverables

Demonstrated leadership experience; prior experience managing others highly preferred

Highly organized and detail oriented with demonstrated multitasking capabilities

Demonstrated excellent customer service skills

Strong problem resolution skills

Excellent verbal and written communication skills

Knowledge of Microsoft Windows products such as Office (Excel/Word), Outlook Exchange and Internet Explorer; general offices skills such as data processing, filing, emailing and faxing

Bachelors degree preferred

Ability to work in a fast paced, deadline drive environment

Ability to work overtime as needed to ensure deliverables are met

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

Health, dental, and vision insurance.

Retirement savings plan with company match.

Paid time off and holidays.

Professional development opportunities.

Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range

USD $50,500.00 - USD $85,900.00 /Yr.