Community Manager (HOA)

Job Description

Job Description

Become the Best Part of PMP Management! 

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Director of Client Success for our Austin, TX Division .

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. 

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. 

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at visit our social media platforms: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: Community Managers typically manage 5 to 7 Associations with strong support provided by a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This allows our Community Managers to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations.

Position Duties:

• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools are being effectively utilized such as maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
• Set-up, attend and facilitate Board meetings as per PMP standard.
• Prepare Board packages according to PMP’s “Absolutes” and standard.
• Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Conduct walks/inspections of the communities as required in the management contract.
• Other duties as assigned.

Required Qualifications:

• 4 Year College Degree preferred
• 2 Years of experience as a HOA portfolio or on-site manager preferred
• CMCA certification preferred
• Extraordinary customer service skills
• Exceptional customer service skills
• Proficient in Microsoft Word, Excel, and Outlook
• Able to quickly learn and understand company used software programs
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor