Gimbal Support Technician II/III

Job Description

Job Description

Who We Are:

SHOTOVER Systems is headquartered in beautiful Boulder, CO, and designs and builds high-end gyro-stabilized airborne camera systems and augmented reality software used by airborne law enforcement agencies, firefighters, military, utilities, television stations, and cinematographers around the world. With additional locations in New Zealand, Canada, Switzerland, and the UK, we offer a seamless end-to-end solution of software and hardware solutions while delivering an unprecedented level of control, versatility, and ease-of-use in a compact package backed by world-class service and support.

Who You Are:

This is more than a traditional technical support role. SHOTOVER systems integrate complex hardware and software, including avionics, full-motion video, and communication systems, into aircraft operating around the world.

As a Gimbal Support Technician, you will troubleshoot, configure, test, and support sophisticated electro-optical and electromechanical systems. Most work will be performed at our Boulder headquarters, with occasional travel to customer sites for installation, configuration, training, and troubleshooting.

The ideal candidate has a strong foundation in mechanical assembly, computer systems, and electronics including grounding and ground loops, impedance matching, RF, and serial communications. Programming experience is beneficial but not required. Success in this role requires strong analytical skills, technical curiosity, and a willingness to tackle complex, unfamiliar problems with a level of high ownership.

What You’ll Do:

• Test, calibrate, troubleshoot, and resolve technical issues both remotely and on-site.

• Train customers in the operation, maintenance, and troubleshooting of SHOTOVER equipment.

• Install, configure, and support SHOTOVER gimbal systems in various aircraft.

• Prepare, configure, and test hardware and system configurations for customer delivery.

• Create detailed support tickets and maintain accurate records in the ticket management system.

• Track and document repair activities, response times, and resolution metrics.

• Collaborate with the team to develop support processes, automation, and technical documentation that improve efficiency and reduce field failures.

• OccasionalTravel to customer sites to provide technical support, installation, and training.

Required Skills and Experience:

• Experience working with calibrated tools and equipment while working on complex mechanical assemblies.

• Ability to read and interpret electrical schematics, engineering drawings, and technical documentation.

• Experience troubleshooting electro-optical, electromechanical, robotic, or other complex hardware systems.

• Familiarity with software-controlled systems, video technologies, and data communication interfaces.

• Strong troubleshooting, diagnostic, and debugging skills.

• Experience with soldering, wiring, cable fabrication, and connector rework.

• Ability to test low-voltage cabling, including serial, Ethernet, and video connections.

• Understanding of networking fundamentals and communication protocols.

• Proficiency with PC hardware and troubleshooting in Windows and/or Linux environments.

• Strong organizational, analytical, and problem-solving skills.

• Ability to work independently, manage competing priorities, and follow issues through to resolution.

• Excellent communication skills and a proactive, solutions-oriented attitude.

Desired Skills and Experience:

• Experience with Python, Linux, scripting, or automation to support troubleshooting and testing.

• Familiarity with embedded systems and software-hardware integration.

• Experience in aerospace, aviation, or other technically demanding industries.

Schedule:

• 40 hours per week on average and generally, Monday through Friday, with occasional travel and weekend work for emergencies and special projects.

Work Authorization: U. S. Citizenship, Permanent Residency, or other protected status under 8 U. S. C. 1324b(a)(3) is required for this position.

*A background check is required as part of our hiring process.

Benefits:

• 401(k) matching

• Dental insurance

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance