Experience Strategy Manager

Agency:

Credera

Job Function:

Technology

Job Subfunction:

Technology Design

Job Description:

About Credera

Credera is a global consulting firm that combines transformational consulting capabilities deep industry knowledge AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions transforming the most influential brands and organizations worldwide.

Our employees the lifeblood of our company are passionate about making an extraordinary impact on our clients colleagues and communities. This passion drives how we spend our time resources and talents. Our commitment to our people and work has been recognized globally. Please visit our employer awards page: Role

We believe experience strategy helps clients focus on the right problems align around a clear direction and turn insight into action. This role is for an experience-oriented strategist who can bring together user needs business goals market context data and technology considerations to shape experiences that are useful differentiated and achievable. Working directly within multidisciplinary teams this person will lead and actively deliver strategy work from research synthesis and problem framing through experience vision journeys frameworks recommendations and roadmaps that guide user experience user interface design and delivery. They will be energized by emerging technology and evolving customer expectations while keeping human needs and measurable outcomes at the center of the work.

What Were Looking For

An experienced hands-on strategist with the judgment and confidence to lead complex workstreams while actively contributing to the research synthesis strategy and deliverables that move the work forward.

A systems thinker who synthesizes qualitative and quantitative research business inputs market signals and technology considerations into clear insights priorities and opportunities.

A strategist who can define future-state experience visions principles value propositions success measures and strategies that align customer and business outcomes.

Someone who gets into the work and translates strategic direction into clear useful artifacts including experience briefs journey maps service blueprints opportunity frameworks and prioritized roadmaps.

A skilled facilitator who leads workshops and working sessions that build shared understanding establish priorities and move stakeholders toward decisions.

A clear compelling storyteller who makes complex information easy to understand through strong narratives recommendations and visually engaging deliverables.

A trusted client partner who presents confidently challenges assumptions constructively navigates ambiguity and keeps teams moving forward.

A collaborative leader who works alongside multidisciplinary teams to connect research content design data technology and delivery from insight through implementation.

Someone who contributes beyond project delivery by mentoring others strengthening the practice shaping opportunities supporting proposals and growing client relationships.

A curious human-centered strategist who explores how AI personalization connected ecosystems and emerging tools can create new value without losing sight of real customer needs.

Preferred Qualifications

7 years of relevant experience in experience strategy UX strategy service design experience design strategy customer experience innovation or related field.

A strong portfolio demonstrating strategic thinking research synthesis storytelling and impact across complex projects or clients.

Demonstrated experience leading strategy workstreams and translating research data business context and stakeholder input into clear direction for design and delivery.

Strong knowledge of human-centered design systems thinking experience and service design methods and research practices.

Experience creating strategic artifacts such as experience principles value propositions journey maps service blueprints experience briefs opportunity frameworks and roadmaps.

Ability to define meaningful success measures and connect experience recommendations to customer and business outcomes.

Experience facilitating workshops and working sessions with multidisciplinary teams and senior stakeholders.

Excellent verbal written visual and presentation skills with the ability to influence decisions and make complex information clear and actionable.

Ability to balance strategic ambition with practical delivery considerations including scope timing dependencies team capacity and technical implications.

Experience mentoring others and contributing to business development project scoping proposals or client growth.

Bonus

A bachelors or masters degree in design human-computer interaction psychology anthropology business strategy or a related field; equivalent professional experience is also valued.

Experience working across both digital products and broader service or omnichannel ecosystems.

Experience connecting experience strategy to measurement organizational change operating models governance or long-term experience management.

Experience developing thought leadership reusable strategy methods tools templates case studies or learning content for a design practice.

Experience applying AI-enabled tools or emerging technology to research synthesis strategy development or experience design workflows.

Why Join Credera

As a global consulting firm we partner with Fortune 100 brands and other leading global organizations across a broad range of industries. That means youll have the chance to work across different kinds of problems products and customer experiences while growing your perspective and portfolio.

Youll also get access to next-generation technology and innovation happening across AI digital platforms data and emerging experiences. For designers who are excited about where the industry is headed its a chance to do work thats relevant and defines the future of digital experiences.

Most importantly youll join a team that values curiosity collaboration and ambition without losing the human side of the work. We care about making exceptional things supporting each other and creating a work experience thats as thoughtful as the work we deliver.

130-170K

To the extent permissible by local law Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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Required Experience:

Manager