Gatehouse Attendant

Gatehouse AttendantJoin our growing team in a high-end resort environment.Freestone is a luxury lake and golf club encompassing the largest privately owned lake in the United States. Set upon 5,000 acres of open water, rolling hills, and Savannah Post Oaks, Freestone provides a generational retreat for family and friends halfway between Dallas and Houston.The property offers championship waterfront golf, trophy bass fishing, private boating, and a full range of world-class resort amenities in an exclusive, high-end setting. Fairfield, Texas delivers an authentic Lone Star experience-rich in tradition, community, and culture-within driving distance of College Station, Dallas, and Houston.Job Title: Gatehouse AttendantDepartment: Member ServicesLocation: Fairfield, TexasStatus: Full-Time and Part-Time, Non-ExemptPay Class: HourlyPay Rate: $23.00Overtime Eligible: YesWork Schedule: VariesSupervisory Role: NoReports To: Operations ManagerRelocation Assistance: NoRemote/Telework Eligible: NoTravel Required: NoPosition SummaryThe Gatehouse Attendant is the first point of contact for everyone entering Freestone Lake and Golf Club, staffing the property's main entrance to control and direct all incoming and outgoing vehicle and pedestrian traffic. This position verifies the identity and purpose of arriving members, guests, vendors, and contractors before granting property access, and maintains an accurate log of all entries and exits. The Gatehouse Attendant sets the tone for every visitor's first impression of the club, so a warm, professional, and observant demeanor is essential. This role works closely with, but is distinct from, the Member Services and Overnight Security teams - the Gatehouse Attendant's focus is strictly on entrance traffic control and access verification, escalating any concerns beyond that scope to Member Services or Security as appropriate.Qualifications18 years or olderHigh school diplomaAuthorization to work in the United StatesValid driver's licensePrior experience in guest services, front desk, gate attendant, or traffic control preferredComfortable working outdoors in varied weather conditions for extended periodsStrong attention to detail and ability to follow access-control procedures consistentlyFriendly, personable, and approachableCapable of engaging in courteous, professional conversation with members, guests, and vendorsDisplays an understanding of protocol and decorum for a luxury resort environmentAbility to remain calm and communicate clearly when redirecting or denying entryDemonstrates sound judgment and discretion regarding member privacy and confidentialityKey ResponsibilitiesGate & Access ControlStaffs the gatehouse to monitor and control all vehicle and pedestrian traffic entering and exiting the property.Verifies identification and cross-references visitor, vendor, and contractor lists prior to granting property access.Operates the gate arm and access control technology (e.g., license plate recognition or RFID systems), manually verifying entry when automated systems flag a mismatch.Maintains an accurate, up-to-date log of all vehicles and individuals entering and exiting through the gatehouse.Maintains awareness of temporary access codes issued to contractors, guests, or seasonal staff, ensuring timely deactivation.Member & Guest RecognitionRecognizes recurring members and their vehicles, greeting them by name and extending appropriate familiarity to enhance the arrival experience.Coordinates in advance with Member Services regarding expected guests to ensure a seamless, personalized arrival experience.Event & Reservation CoordinationManages increased gate traffic during private events, tournaments, and member functions using pre-approved guest lists, directing event vendors to designated service entrances.Package, Delivery & Vendor LogisticsConfirms deliveries and contractor appointments before granting access, and directs them to the correct location on property.Receives and logs packages and deliveries addressed to member cottages and residences, coordinating hand-off with Member Services or Housekeeping.Discretion & PrivacyMaintains strict confidentiality regarding member arrival and departure patterns, guests, and schedules.Tactfully redirects press, solicitors, or uninvited visitors without disrupting the arrival experience for members and guests.Property & Grounds AwarenessMonitors entrance road and weather conditions and reports hazards (e.g., flooding, ice, downed limbs) to the Operations Manager.Escalation & ProfessionalismPromptly contacts Member Services or Security for any situation beyond the scope of gate access - including unauthorized entry attempts, disputes, or member/guest concerns.Maintains a clean, organized, and welcoming gatehouse station at all times.Presents a professional appearance and adheres to company dress code.Represents the company with integrity and dedication.Benefits Summary (Eligibility for Full-Time Positions)Our Total Rewards program is designed to support your professional growth, financial wellbeing, and work-life balance. We are committed to investing in our team and creating opportunities for long-term success.Financial & Health Benefits Include:Competitive hourly compensationHealth, Dental, and Vision insurance options for eligible employees and dependentsPaid Time OffPremium Pay for Holidays