Bilingual Operations Coordinator

Purpose: Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.

To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmed to our members.

Schedule: 3 days x 13-hour shifts Rotationary, Days and Nights

Required Skills and Knowledge

• Customer service oriented
• Team player
• Identifies and acts on potential problems and / or difficulties
• Demonstrates effective problem-solving skills and lateral thinking
• Takes initiative, demonstrates responsibility
• Ability to work under pressure, multi-task and prioritize in a timely and effective manner
• Ability to write, speak and listen effectively

Required Work Experience

• Customer Service
• Work Experience Preferences: Banking, Insurance, Teaching (a second language), NGO

Required Qualifications

• Educated to a high school diploma or equivalent.

Required Languages

• Fluent English
• Fluent Spanish
• Fluency or proficiency in any other language is preferred