Regional Customer Success & Operations Manage

Regional Distribution & Member Support Manager EAST COAST USA Are you someone who thrives on solving problems, building relationships, and keeping customers happy? We are seeking a Regional Distribution & Member Support Manager to serve as the primary point of contact for a network of restaurant owners and distribution partners. This role is all about customer service, issue resolution, relationship management, and making sure problems are addressed quickly and effectively. If you're the type of person who enjoys putting out fires, managing multiple priorities, and serving as the go-to resource when challenges arise, this could be a great opportunity. What You\'ll Be Doing Serve as the primary contact for restaurant owners and operators within your assigned region. Build strong relationships with customers, distributors, suppliers, and internal teams. Respond quickly to operational issues, delivery challenges, product shortages, service concerns, and other day-to-day supply chain disruptions. Act as the liaison between customers and distribution partners to ensure issues are resolved quickly and professionally. Investigate problems, identify root causes, and drive solutions that improve customer satisfaction. Coordinate meetings, provide updates, and maintain clear communication with all stakeholders. Monitor service performance and key operational metrics. Review reports and data to identify trends, opportunities, and potential issues before they impact customers. Support promotional programs, inventory initiatives, and operational projects. Handle escalations and ensure customers feel supported throughout the resolution process. Partner with multiple internal departments to deliver a seamless customer experience. What We\'re Looking For Strong customer service and relationship management skills. Experience managing customer issues, escalations, and operational challenges. Ability to stay calm under pressure and successfully manage multiple priorities. Excellent communication and presentation skills. Strong problem-solving and critical-thinking abilities. Advanced Microsoft Excel skills are required. Ability to analyze data, identify trends, and communicate actionable recommendations. Highly organized with strong attention to detail. Self-motivated and able to work independently while collaborating with cross-functional teams. Preferred Backgrounds We are open to candidates from a variety of industries, including: Customer Success Account Management Distribution Operations Supply Chain Logistics Client Services Why This Role? This position is ideal for someone who enjoys being the person others call when they need help solving a problem. Success in this role comes from building trust, maintaining strong relationships, communicating effectively, and ensuring customers receive exceptional support every day. If you enjoy helping clients, managing challenges, and finding solutions, we\'d love to hear from you. #J-18808-Ljbffr Synergy Business Consulting, Inc.