Patient Service Representative

Patient Service RepresentativeIf you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!As a patient service representative, you'll be the first person patients see when they arrive at Neighborhood, and you'll help set the tone for a positive patient visit.About the Role:As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:Welcomes patientsVerifies patient information and makes corrects in the computer systemConfirms appointment times, locations, and providers during check-inCommunicates delays to the front desk leadAssists in ensuring appointments are confirmedAssists in open and closing proceduresPrints daily appointment schedules and front desk reportsVerifies insurance through epaces, heathenet, healthplexInputs insurance information including active/expired datesSends appropriate patient messagesAssists patients in filling out formsCollects co-payments including sliding scale nominal feeAdheres to cash handling policyWhat it's Like to Work at Neighborhood:The top three words employees say describe the work environment are teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.Education and Skills to be a PSR:High school diploma or equivalentAble to read, write and speak the English language. A second language of Spanish is preferredAble to learn new software and computer systemsStrong attention to detail and customer service skillsKindness: you treat each person with respect and compassion, valuing each person's storyResiliency: you see opportunities to innovate and find solutions when challenges ariseTeamwork: you are open to others' unique perspectives, and will collaborate to meet shared goalsMedical office experience or medical terminology knowledge preferred but not requiredEHR knowledge preferred but not requiredMust be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.What We Offer:Compensation: Starting rate $18.50 per hour.Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.About Neighborhood:Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.Neighborhood Health Center is an equal opportunity employer.