Required. PMO Operations & Tooling Lead PMO Operations & Tooling Lead

Job Description – PMO Operations & Tooling Lead

Role: PMO Operations & Tooling Lead
Experience: 12+ Years
Domain: Healthcare – Mandatory
Coverage: Cross-Portfolio PMO Support / Planview / Reporting & Governance
Level: Lead / Senior Lead
Location: Hyderabad(preferred)/locations where we have NTT presence

Role Overview

We are looking for an experienced PMO Operations & Tooling Lead with 12+ years of experience to provide cross-portfolio PMO leadership and operational support for a large healthcare customer.

The role will be responsible for driving PMO governance, portfolio operations, Planview administration/adoption, executive reporting, portfolio analytics, resource and financial tracking, and continuous improvement across multiple programs and workstreams.

The ideal candidate will combine strong PMO and portfolio management expertise with hands-on knowledge of Planview and reporting/analytics , along with proven experience working within the Healthcare domain .

Key Responsibilities

PMO Operations & Cross-Portfolio Governance

• Lead day-to-day PMO operations across multiple programs, projects, and portfolios supporting the healthcare customer.
• Establish and maintain standardized PMO governance, processes, templates, controls, and reporting mechanisms.
• Drive cross-portfolio planning and provide consolidated visibility into milestones, dependencies, risks, issues, financials, resources, and delivery performance .
• Coordinate portfolio governance forums, leadership reviews, steering committee meetings, and operational reviews.
• Partner with Program Managers, Project Managers, Delivery Leaders, Business Stakeholders, Finance, and other functions to ensure consistent portfolio management practices.
• Identify cross-program dependencies, delivery risks, resource constraints, and portfolio-level issues and facilitate appropriate escalation and resolution.
• Ensure portfolio information is accurate, complete, timely, and aligned with governance requirements.

Planview & PMO Tooling

• Act as the PMO tooling lead and Planview SME for portfolio and program management activities.
• Drive effective utilization of Planview for portfolio planning, project tracking, resource management, financial management, demand management, and reporting .
• Define and maintain Planview standards, data structures, workflows, dashboards, and reporting requirements.
• Monitor data quality and ensure project/program teams maintain accurate and timely information within Planview.
• Partner with business and technology stakeholders to identify opportunities to improve Planview configuration, usability, adoption, and reporting.
• Support onboarding and training of PMs, program teams, and stakeholders on Planview processes and best practices.
• Develop governance mechanisms to improve tool adoption and data integrity across portfolios.

Reporting & Portfolio Analytics

• Own consolidated portfolio reporting and executive dashboards for senior leadership and customer stakeholders.
• Develop insightful reporting covering areas such as:
• Portfolio health and delivery status
• Milestones and schedule performance
• Risks, issues, actions, and dependencies
• Resource capacity and utilization
• Financial performance and forecasts
• Demand and portfolio pipeline
• Project/program KPIs
• Portfolio trends and exceptions
• Translate portfolio data into actionable insights and executive-level narratives , rather than providing data-only reporting.
• Drive automation and simplification of recurring PMO reports wherever possible.
• Ensure consistency between Planview data, portfolio dashboards, financial reporting, and leadership presentations.
• Experience with Power BI, Excel, PowerPoint, or similar reporting/visualization tools is highly desirable.

Financial & Resource Governance

• Support portfolio-level budget, forecast, actuals, variance, and financial tracking .
• Partner with delivery and finance teams to improve financial forecasting and reporting accuracy.
• Provide visibility into portfolio resource demand, capacity, allocations, utilization, and potential constraints.
• Facilitate periodic financial and resource reviews and identify areas requiring management attention.

Stakeholder & Customer Management

• Serve as a key PMO interface for senior customer stakeholders and internal delivery leadership.
• Build effective working relationships across business, technology, operations, finance, and program leadership teams.
• Facilitate governance meetings and present portfolio insights, risks, recommendations, and decisions to senior stakeholders.
• Proactively identify areas requiring leadership intervention and drive follow-through on actions and decisions.
• Operate effectively within a complex, matrixed, multi-program environment.

Mandatory Qualifications & Experience

• 12+ years of overall professional experience , with significant experience in PMO, Portfolio Management, Program Governance, or related roles.
• Healthcare domain experience is mandatory.
• 5+ years of strong hands-on experience with Planview in a PMO/portfolio management environment.
• 8+ years of demonstrated experience providing cross-portfolio PMO support across multiple programs and projects.
• 5+ years of strong understanding of portfolio/program governance, planning, reporting, risk management, financial management, and resource management.
• 5+ years of proven experience developing executive dashboards, portfolio reports, KPI frameworks, and management presentations .
• Strong analytical skills with the ability to convert complex portfolio information into clear insights and recommendations.
• Advanced proficiency in Microsoft Excel and PowerPoint .
• Experience with Power BI or similar BI/reporting platforms is highly desirable.
• Strong stakeholder management and executive communication skills.
• Demonstrated ability to operate independently and lead PMO activities in a complex enterprise environment.

Healthcare Domain Expectations

The candidate must have prior experience supporting programs or portfolios within the Healthcare industry and should understand the complexities of operating in a regulated healthcare environment.

Experience in one or more of the following areas would be advantageous:

• Healthcare Payers / Health Insurance
• Healthcare Providers
• Healthcare Technology
• Claims and Member/Provider platforms
• Clinical or Care Management solutions
• Healthcare Data & Analytics
• Digital Health Transformation
• Regulatory and Compliance-driven programs

Preferred Qualifications

• PMP, PgMP, PRINCE2, SAFe, or equivalent project/program management certification.
• Planview-related certification or demonstrated advanced Planview expertise.
• Experience working with large global healthcare organizations.
• Experience supporting enterprise transformation, technology modernization, or large-scale portfolio management initiatives.
• Knowledge of Agile, Waterfall, and hybrid delivery models.
• Experience establishing or transforming PMO/portfolio governance models.
• Exposure to automation and advanced analytics for PMO reporting.

Key Skills

Primary: PMO Operations | Portfolio Management | Planview | Cross-Portfolio Governance | Executive Reporting | Healthcare

Secondary: Program Governance | Portfolio Analytics | Financial Tracking | Resource Management | Risk & Dependency Management | Power BI | Advanced Excel | Executive Dashboards | Stakeholder Management

Ideal Candidate Profile

The ideal candidate is a senior PMO professional with 12+ years of experience who can operate beyond traditional project coordination. The individual should be capable of managing PMO operations across a complex portfolio, establishing governance discipline, driving Planview adoption and data quality, and providing senior leadership with meaningful portfolio insights.

The candidate must bring strong healthcare domain experience , excellent stakeholder management capabilities, and the ability to work effectively with senior customer and delivery leadership in a highly matrixed environment.