Claims Specialist - Victim/Witness I (8129)

Job Description

Job Description

Company Description

• Application Opening: August 18, 2026
• Application Filing Deadline: August 28, 2026
• Recruitment ID : RTF0165956-01145018 

About:

Appointment Type: Permanent-Exempt (PEX) Appointment. Pursuant to the City & County of San Francisco Charter, Section 10.104.13, any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures. Exempt employees shall serve at the pleasure of the Appointing Officer.

The San Francisco District Attorney's Office is one of the premier law enforcement organizations in the United States. Our mission is to collaborate with the City’s diverse communities and law enforcement agencies to make San Francisco one of the safest cities in America. Our office engages in public education and crime prevention efforts while maintaining the traditional role of investigating, charging, and prosecuting all criminal violations occurring within the City and County of San Francisco. The unparalleled opportunities for challenging, meaningful, and sophisticated work have consistently drawn top candidates to our office over the years.

The San Francisco District Attorney’s Office Victim Services Division is dedicated to making the criminal justice system more humane, accessible, and supportive for victims of crime. We provide comprehensive advocacy, guidance, and resources to help victims navigate the aftermath of trauma and participate meaningfully in the justice process.

The Victim Services Division includes three units:
• Victim Advocacy
• Victim Compensation
• Restitution

We are seeking a Claims Specialist to join our Victim Compensation Unit. In this role, you will help crime victims recover from crime‑related financial losses by guiding them through the California Victim Compensation Board (CalVCB) application process. You will evaluate eligibility for state compensation, verify financial losses, and assess reimbursements and recoveries to support fair and timely claim decisions.

Job Description

This position is ideal for someone who is detail‑oriented, compassionate, and committed to ensuring victims receive the financial support they are entitled to.

Under general direction the Claims Supervisor, example of essential duties includes, but are not limited to:

• Verify and evaluate information provided by applicants to determine eligibility for program benefits 
• Verify and evaluate crime related losses and applicable reimbursement and recovery sources
• Analyze and respond to inquiries from victims and service providers regarding program eligibility and pertinent service-related questions
• Work with a diverse population of clients who may be in crisis
• Apply excellent written and verbal skills to effectively communicate with applicants, state board staff, law enforcement, victim/witness advocates and peers with the goal of resolving claims in accordance with CalVCB guidelines
• Explain processes and guidelines to applicants to ensure that they are given accurate and timely information regarding the status of pending claims
• Demonstrate the ability to learn, understand, assimilate and apply extensive and frequently changing State of California policy and statutory revisions governing the claims verification process
• Collaborate with advocacy team and other parties related to pending cases and corresponding claims
• Apply knowledge of various reimbursement sources to resolve claims
• Maintain clear and concise notes documenting all contacts, correspondence and pertinent work performed
• Keep supervisor apprised of all activities, including current and anticipated issues
• Work with community stakeholders.

Qualifications

Minimum Qualifications

At least one (1) year of experience in social services, case management, or the insurance industry.

Desired Qualifications

The ideal candidate will possess strong written and verbal communication skills, along with solid customer service abilities that include data collection, data entry, report writing, and record keeping. Candidates must be able to work effectively with members of the public, including individuals in crisis, and must adhere to strict processing guidelines while maintaining confidentiality in accordance with applicable laws and regulations. The ability to work independently, follow established program policies and procedures, and apply strong analytical and critical‑thinking skills is essential.

Education in Social Work, Psychology, Criminal Justice, or a closely related field at the bachelor’s level or higher is strongly preferred. Desirable experience includes knowledge of victimology, advocacy, trauma, and health or mental‑health services; familiarity with the criminal justice system, court processes, insurance reimbursement procedures, and general assistance programs; and experience working with diverse communities, particularly within San Francisco. Additional desirable skills include experience collaborating across government agencies, navigating fast‑paced environments, and demonstrating strong initiative.

Effective communication with victims, service providers, law enforcement, state agencies, and internal staff is highly valued, as is the ability to maintain clear and organized documentation. Bilingual skills—especially in Cantonese, Mandarin, and Spanish—are highly desirable and may be evaluated based on departmental needs.

Additional Information

All applicants are required to submit the following supplemental materials in a single Word or PDF file along with their application:

• Cover Letter
• Resume
• Training credentials verifying language skills or applicable experience

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the process. Additional supplemental materials may be requested during the recruitment process. 

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at -verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from View email address on us.fitly.work that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.