Operations Analyst

currently seeking a Operations Analyst with our client in the financial industry located in Charlotte, NC, Plano, TX, and Pennington, NJ. This is a 12 + month contract position.

Must haves :


- Data Feed Monitoring


-ticketing queue experience


See below for notes directly from manager


"The vast majority of the expected workload will be working on data feed monitoring alerts from an incident ticketing queue. Some network and SQL scripting knowledge is helpful, but not a primary skillset requirement. If you have someone who is able to research an incident to identify where the root cause likely exists and to manage the escalation to other support teams, that is more in line with what these positions will be doing."

Responsibilities:

• Ensure all production regulated messaging applications are performing and providing a stable platform
• Manage and support of all applications that enable compliant supervision review of electronic communications
• Responsible for service delivery to all Supervision & eDiscovery users
• Successfully implement and validate application service changes
• Maintain support relationships with eDiscovery and Legal teams to make sure business strategies are consistently met
• Ensure that business partner priorities are identified, implemented and communicated as it pertains to Supervision policy management
• Interface with EC Compliance to ensure adherence to compliance requirements via technical controls and reporting
• Collaborate with Engineering and Operations teammates
• Collaborate with vendors and outside technical support teams
• Manage workloads based on priority and urgency
• Responsible for creation and maintenance of knowledge base and procedural documentation

Requirements:

• MS Windows Server
• Secondary Skill
• MySQL
• Tertiary Skill
• PowerShell
• Required Skills
• 3 or more years of working in a technical operations role
• Strong working knowledge of ITIL standards and practices
• Proven problem solving skills
• Proven analytical skills
• Proven communication skills on a technical and non-technical level
• Proven process documentation skills
• Strong working knowledge of Windows operating systems and internet browsers
• Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
• Basic knowledge of network troubleshooting

Desired skills:

• Exposure to electronic communications retention and supervision
• Exposure to regulatory compliance rules and regulations
• Experience with automation of recurring processes
• SQL Scripting
• PowerShell Scripting
• Technical Certifications (ITIL, Microsoft, Network)
• Technical Writing