Sales Associate

Job Description

Job Description

We are looking for a customer-focused Sales Associate to support daily sales activity and deliver a positive experience for walk-in and inbound customers in Indianapolis, Indiana. This Contract to Permanent opportunity is ideal for someone who enjoys building product knowledge, assisting customers with purchases, and contributing to a fast-paced sales environment. The role combines front-counter support, sales assistance, and service-oriented problem solving to help drive business growth and strengthen customer relationships.

Responsibilities:

• Assist walk-in and phone-in customers with product selection, pricing information, and order placement.

• Build strong customer relationships by providing attentive service and identifying opportunities to support additional sales.

• Process sales transactions accurately and maintain organized records related to orders and customer interactions.

• Address customer questions, concerns, and order issues promptly to ensure a high level of satisfaction.

• Support inside sales efforts by following up on inquiries and helping convert demand into completed sales.

• Maintain an organized and welcoming counter area that reflects a welcoming retail environment.

• Coordinate with internal teams to confirm product availability, order status, and timely fulfillment.

• Contribute to overall sales performance by recognizing ways to improve service, increase revenue, and maximize customer retention.

• Experience in counter sales, retail sales, inside sales, or a similar customer-facing sales support role.
• Ability to communicate clearly and effectively with customers in person and by phone.
• Strong customer service skills with the ability to resolve concerns in a calm and effective manner.
• Confidence handling sales transactions, order entry, and general administrative tasks with accuracy.
• Comfortable working in a fast-paced environment while managing multiple customer needs at once.
• Proven ability to identify sales opportunities and support efforts to grow account value.
• Reliable attendance and a detail-oriented approach to teamwork, service, and daily responsibilities.