Incident Manager

Leading critical production incidents, the full-time Incident Manager will coordinate multi-disciplinary response efforts, drive technical root cause analysis, and manage communications during incidents while working remotely. Key responsibilities Lead critical incidents by coordinating response efforts across cloud-based services to mitigate impact and restore operations Drive technical root cause analysis and reliability improvements by collaborating with engineering teams to trace and document underlying causes Own communications during incidents by delivering frequent updates to stakeholders and composing customer-facing notifications Required qualifications 5+ years of experience in incident management, site reliability engineering, or production operations for large-scale, cloud-native systems Proven ability to lead high-severity incidents, managing multi-team response efforts Strong understanding of cloud infrastructure (AWS, Azure, or GCP) and observability components Deep expertise in log analysis and debugging with familiarity in log aggregation tools Proficiency in at least one major programming or scripting language (Python, Go, or Bash)