Warehouse Supervisor

Warehouse Supervisor

JOB SUMMARY

The Warehouse Supervisor assists the Warehouse Manager in overseeing daily warehouse operations, ensuring all activities are completed efficiently, safely, and in accordance with BPI policies, processes, and operational standards. This position provides direct supervision to warehouse associates while supporting productivity, inventory accuracy, customer service, and overall operational performance.

The Warehouse Supervisor is expected to independently direct daily associate activities, make operational decisions within established authority, address performance concerns, and ensure accountability for assigned responsibilities. This position works closely with the Warehouse Manager to identify operational challenges, implement solutions, and escalate matters requiring additional management involvement.

The ideal candidate demonstrates strong leadership, initiative, and accountability while fostering a workplace culture built on teamwork, safety, professionalism, respect, and integrity. The Warehouse Supervisor must be proactive, adaptable, and capable of independently addressing operational challenges while maintaining effective communication with management and associates.This position requires flexibility in scheduling, including providing coverage for associate absences, working overtime as operational needs require, and occasional overnight travel with reasonable notice. Proficiency in Microsoft Office applications, including Outlook and Excel, is required.

MINIMUM REQUIRED QUALIFICATIONS
• Excellent verbal and written communication skills.
• Demonstrated supervisory experience and strong leadership abilities.
• Strong problem-solving skills, including the ability to anticipate operational challenges and implement effective solutions.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to meet deadlines and achieve established performance expectations.
• Proficiency in operating material handling equipment, including sit-down forklifts, reach trucks, and order pickers.
• Experience with data entry, warehouse management systems (WMS), and related technology.
• Knowledge of cycle counting, inventory accuracy, and inventory control procedures.
• Associate degree in Business, Operations Management, or a related field, or equivalent relevant work experience required.
• Minimum of six months of leadership or supervisory experience in a distribution, warehouse, manufacturing, or military environment.
• Ability to demonstrate and maintain a professional demeanor, dependability, and consistent attendance.
• Demonstrated experience in conflict resolution and addressing associate performance concerns.

ESSENTIAL JOB FUNCTIONS

Leadership and Associate Supervision
• Directly supervise assigned warehouse associates, providing daily direction, guidance, and support.
• Independently assign, prioritize, and direct associate work activities to ensure operational objectives are achieved.
• Exercise sound judgment and make day-to-day operational decisions within established authority, escalating matters requiring management approval or intervention.
• Plan, coordinate, and monitor daily work assignments to ensure operational priorities and performance expectations are met.
• Conduct shift meetings to communicate daily objectives, operational updates, safety expectations, and performance goals.
• Drive associate productivity and accountability to support daily, weekly, and monthly branch performance goals.
• Promote and maintain a positive workplace culture emphasizing teamwork, professionalism, safety, quality, respect, and continuous improvement.
• Ensure associates receive appropriate training on BPI processes, warehouse procedures, equipment operation, and safety requirements.
• Reinforce and consistently enforce company policies, operational procedures, performance expectations, and safety standards.
• Coach, mentor, and develop associates to improve performance, strengthen job knowledge, and support professional growth.
• Address performance concerns promptly, provide constructive feedback, and hold associates accountable for established expectations.
• Document and address associate performance issues, operational errors, and workplace concerns in a timely and professional manner.
• Partner with the Warehouse Manager to coordinate associate schedules and staffing coverage based on operational requirements.

Warehouse Operations and Productivity
• Oversee daily warehouse activities to ensure work is completed accurately, efficiently, and in accordance with established BPI processes.
• Monitor workflow, identify operational bottlenecks, and implement corrective actions to maintain productivity and service levels.
• Coordinate with the early shift supervisor to ensure effective shift transitions, continuity of operations, and timely fulfillment of customer orders.
• Monitor warehouse management system (WMS) activities related to incoming and outgoing transfers, delivery routes, and inbound vendor shipments.
• Identify, investigate, and resolve outstanding system-related truck routing issues, including determining root causes and implementing corrective actions.
• Inspect staged materials to verify accuracy, proper handling, and compliance with BPI packaging standards.
• Ensure materials are properly secured and loaded to support safe transportation to receiving branches and customers.
• Verify that required shipping, delivery, and transfer documentation is accurately prepared, distributed, and maintained in accordance with company procedures.
• Support inventory accuracy through adherence to established inventory control procedures and warehouse processes.
• Complete special projects and operational assignments as directed by the Warehouse Manager, delegating responsibilities to associates when appropriate.

Safety, Equipment, and Facility Standards
• Promote a safety-focused work environment by reinforcing safe work practices and addressing unsafe behaviors or conditions promptly.
• Ensure associates complete required daily equipment inspections and report equipment deficiencies or safety concerns.
• Monitor warehouse conditions and maintain compliance with established housekeeping, organization, and safety standards.
• Oversee the aisle monitoring program and ensure identified housekeeping or safety concerns are addressed promptly.
• Ensure proper handling, staging, storage, and movement of materials to minimize product damage and workplace hazards.

Communication and Operational Support
• Maintain clear, consistent, and timely communication with the Warehouse Manager regarding operational performance, staffing needs, workflow challenges, and other significant concerns.
• Communicate effectively with associates, supervisors, and other departments to support coordinated warehouse operations.
• Escalate operational issues, service disruptions, safety concerns, and performance deficiencies as appropriate.
• Demonstrate initiative and sound judgment when responding to daily operational challenges.
• Support the Warehouse Manager in implementing process improvements and achieving branch operational objectives.

Additional Responsibilities and Work Requirements
• Maintain regular, reliable, and punctual attendance.
• Work a flexible schedule, including overtime and coverage for associate absences, as operational needs require.
• Travel overnight as needed with reasonable advance notice.
• Comply with all company policies, procedures, and applicable safety requirements.
• Perform other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.
• Frequently stand, walk, and move throughout the warehouse for extended periods while supervising operations and associates.
• Regularly bend, stoop, reach, push, pull, and perform other physical movements associated with warehouse activities.
• Lift, carry, push, pull, and move materials weighing up to 50 pounds, with or without reasonable accommodation, while following established company safety guidelines.
• Operate material handling equipment, including forklifts, reach trucks, and order pickers, in accordance with company safety procedures and training requirements.
• Use computers, handheld scanners, and other warehouse technology requiring manual dexterity and visual attention.
• Work in a warehouse environment that is not climate-controlled and may involve exposure to varying temperatures, noise, dust, and moving equipment.
• Remain alert to surrounding warehouse activities, moving equipment, and potential safety hazards.
• Wear required personal protective equipment (PPE) and comply with all applicable safety procedures.
• Perform essential job functions safely, with or without reasonable accommodation.

ADDITIONAL INFORMATION

This job description is intended to provide a general overview of the responsibilities, qualifications, and expectations associated with the position. It is not intended to be an exhaustive list of all duties or requirements. BPI reserves the right to modify job responsibilities as business needs evolve.

Monday - Friday
8 AM - 5 PM.