International FMCG Sales Representative

About iWebGrocer International

iWebGrocer International is a leading exporter of American-made grocery, confectionery, household, and health & beauty products. With over 35 years of industry experience, we currently serve distributors, wholesalers, retailers, and importers in more than 96 countries worldwide. Our extensive portfolio of over 60,000 products and experienced export team make us a trusted sourcing partner across Latin America, the Caribbean, Africa, Europe, Asia, and the Middle East.

We are seeking an energetic, motivated, and customer-focused International Sales Representative to join our growing sales team.

Position Summary

The International Sales Representative will be responsible for developing and managing customer relationships, converting leads into active accounts, and managing the sales process from initial inquiry through shipment.

This role is ideal for someone who enjoys working in a fast-paced international business environment and is passionate about helping customers grow their business through access to leading U.S. brands and export solutions.

Pay: $60,000.00 - $70,000.00 per year

This is an inside sales position. * In- person position Hialeah, FL * Hours: Monday-Friday 7:30AM-4:00 PM

Key Responsibilities:

Business Development & Account Management

• Engage with new leads and onboard customers into the iWebGrocer portfolio.
• Develop strong relationships with distributors, wholesalers, retailers, and importers worldwide.
• Identify opportunities to grow existing customer accounts through cross-selling and new product introductions.
• Provide customers with product recommendations, market insights, and pricing strategies.
• Maintain regular communication with customers to ensure satisfaction and long-term business growth.
• Follow up with all leads and customers in a timely fashion on all requests.
• Cold call leads and set up meetings to close new accounts.
• Keep internal CRM up-to-date and record various interactions to allow proper follow-ups with accounts.

Sales & Order Management

• Build and quote full container load (FCL) and mixed container programs.
• Prepare and revise quotations based on customer requirements.
• Assist customers with product selection and assortment planning.
• Follow up on quotations, samples, and open opportunities to maximize conversion rates.
• Manage the complete sales process from inquiry to shipment.

Customer Service & Export Support

• Serve as the primary point of contact for assigned accounts.
• Provide updates regarding inventory, production schedules, shipment status, and expected delivery dates.
• Coordinate with logistics and operations teams to ensure orders are processed accurately and shipped on time.
• Assist customers with export documentation requirements and country-specific requests.
• Resolve customer concerns quickly and professionally.

CRM & Reporting

• Maintain accurate customer records within the company CRM system.
• Record customer interactions, pricing agreements, sales opportunities, and follow-up activities.
• Track account activity and provide sales forecasts and pipeline updates.
• Monitor sales performance against established targets.

Product & Market Knowledge

• Continuously stay informed on product offerings, pricing changes, and market trends.
• Develop expertise across grocery, confectionery, snacks, beverages, household products, and health & beauty categories.
• Identify new opportunities and emerging market trends that can drive sales growth.

Qualifications:

Required

• Strong written and verbal communication skills in English.
• Excellent organizational and time management skills.
• Ability to manage multiple projects and customer accounts simultaneously.
• Strong customer service mindset with exceptional follow-up skills.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Ability to thrive in a fast-paced, team-oriented environment.

Preferred

• Previous B2B sales experience.
• International sales or export experience.
• FMCG, grocery, consumer packaged goods, food & beverage, or health & beauty industry experience.
• CRM experience.
• Bilingual English/Spanish preferred.

Key Competencies

• Relationship Building
• Negotiation & Closing Skills
• Customer Service Excellence
• Account Management
• International Business Development
• Problem Solving
• Attention to Detail
• Time Management
• Team Collaboration
• Sales Pipeline Management

Performance Metrics

• New account acquisition
• Monthly and annual sales revenue
• Gross profit contribution
• Customer retention and account growth
• Quote-to-order conversion rate
• CRM compliance and follow-up activity

Compensation & Benefits

• Commission Structure
• 401(k)
• Medical, Dental & Vision Insurance
• Career Advancement Opportunities
• Ongoing Training and Development

Why Join iWebGrocer International?

At iWebGrocer International, every employee plays a critical role in helping customers around the world access the best American-made brands. We offer a collaborative team environment, growth opportunities, and the ability to work with international customers across multiple continents while making a direct impact on the company's continued expansion.