Executive Director, HR Business Advisor - Consumer & Community Banking

Job Description

This is a high-impact opportunity to shape the people agenda and enable business success through innovative, data-driven, future-ready HR solutions. You will collaborate with senior leaders and stakeholders across the organization to deliver exceptional employee experiences and foster a culture of inclusion, growth, and performance. You will anticipate workforce needs, champion change, and help implement HR products and technologies that support both current and future business objectives. You will influence decisions through analytics, insights, and compelling storytelling. You will help build a values-driven, purpose-led culture through strong partnership and execution.

As an Executive Director, Human Resources Business Advisor (HRBA) supporting Consumer and Community Banking (CCB), you are a leader and strategic partner, responsible for driving the people agenda and enabling business success through innovative, data-driven, and future-ready HR solutions. This high-impact role collaborates with senior leaders and stakeholders across the organization to shape and execute strategic priorities, deliver exceptional employee experiences, and foster a culture of inclusion, growth, and performance. You are expected to anticipate workforce needs, champion change, and implement HR products and technologies that support both current and future business objectives.

Job responsibilities 

• Partner with business leaders to co-create and execute a people strategy aligned to business goals, applying strong business acumen to advise on org design, restructuring, and change management to support continuity and agility.
• Lead data-driven workforce planning, talent forecasting, and scenario modeling; anticipate workforce impacts from strategic shifts and proactively address evolving talent needs.
• Drive the performance and talent management cycle, including succession planning, leadership development, and skills transformation.
• Provide individualized coaching to managers and emerging leaders, leveraging data and AI insights to design personalized development journeys and match talent to opportunities
• Lead the adoption and implementation of HR products, digital solutions, and technology-enabled processes across the business unit, partnering with HR Centers of Excellence (COEs) and business leaders to deploy and scale innovative solutions.
• Champion the integration of emerging technologies (including AI and automation) to optimize HR service delivery and enhance the employee experience.
• Apply critical thinking and analytical skills to interpret workforce metrics, identify trends, and deliver actionable, evidence-based recommendations, including modeling the ROI of HR interventions.
• Present compelling data stories to influence business decisions and embed people insights across functions.
• Orchestrate holistic employee experience initiatives that blend digital and physical elements to foster engagement and belonging, while monitoring sentiment through continuous feedback mechanisms and pulse surveys.
• Champion diversity, opportunity, and inclusion, partnering with leaders to shape a values-driven, purpose-led culture.
• Build and maintain strong relationships with senior leaders as a trusted advisor on all people matters, partnering with Employee Relations and HR Legal on complex and time-sensitive cases. Communicate effectively across all levels, ensuring transparency, credibility, and integrity in all interactions.

Required qualifications, capabilities and skills 

• 10+ years of progressive Human Resources experience in a large-scale, complex organization; experience supporting senior leadership and advising on strategic people topics.
• Proven ability to partner with and influence business leaders at all levels on employee-related decision-making.
• Experience in project management, process improvement, and change implementation across multiple stakeholders.
• Advanced analytical, quantitative, and technical skills; proficiency in MS Office Suite (Excel, PowerPoint).
• Ability to operate effectively in a highly matrixed environment and navigate across all levels of the organization.
• Exceptional relationship management, communication, and presentation skills; demonstrated ability to thrive in a fast-paced, collaborative, team-based culture, with a commitment to diversity, opportunity, and inclusion.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.