Medical Support Assistant

Medical Support Assistant

Dulce is in Northern New Mexico within a few miles from the Colorado border and well within view of the Rocky Mountains. The Jicarilla Apache Reservation spans over 870,000 acres of scenic terrain in north central New Mexico. The geography on the reservation ranges from high desert at about 6400 feet in elevation to mountainous areas reaching over 10,600 feet. The town of Dulce is the center of the community and the home of most of the population. The dramatic scenic beauty of the land is unsurpassed, and visitors can enjoy hiking, camping, and trail riding throughout the reservation. Mountain lakes located on the reservation are stocked with several species of trout, and hunting permits are available on a limited basis for mule deer, elk, black bear, mountain lion, and wild turkey. Winter snow provides excellent cross-country skiing, snowmobiling and ice fishing. Several alpine skiing resorts are located within a few hours of Dulce.

The Jicarilla Service Unit, also known as the Jicarilla Apache Health Care Facility, is located in Dulce, New Mexico. The Jicarilla Service Unit serves primarily the member of the Jicarilla Apache Nation with a service population of over 4,000 patients but also serves as other tribes as well. Nzhonachi'idle'ee translated in the Jicarilla Apache language as "a place to get well" and is the tribal name of the clinic. The clinic is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAHC). The Clinic is a Patient-Centered Medical Home and a Certified Dental Home, JSU has dedicated working together with local community programs at all levels to focus on health promotion and disease prevention activities.

Responsibilities include:

• Greeting patients and visitors, checking patients in for appointments, verifying demographics and insurance information
• Managing appointment schedules, including booking, rescheduling, and canceling appointments based on availability while adhering to department policies and procedures. Will confirm appointments by phone daily.
• Answering incoming calls, taking messages, calling outside vendors for direct patient care, and directing calls to appropriate staff, while documenting necessary patient communications.
• Updating patient records in electronic health records and electronic dental records (dental department only), and Vista imaging systems, including medical history, insurance details, and/or PRC details.
• Assisting as needed at vaccination clinics by helping with set-up, performing patient registration, and assisting staff with documentation.
• Filing paperwork, scanning/faxing, maintaining patient records, assisting patients with medical forms; manages departmental mail, and will provide clerical assistance for the following departments: nursing, public health nursing, patient registration, health information management, purchased referred care, pharmacy, and dental.
• Maintaining the confidentiality of patient information obtained to carry out required duties.

Requirements include:

• Excellent communication skills, both verbal and written. Strong organization and time management abilities. Proficient in computer systems and electronic health records. Basic medical terminology knowledge is preferred but not required. Attention to detail and accuracy. Ability to multitask and prioritize tasks. Empathy and customer service skills to interact with patients effectively. Administrative experience.
• Must have a minimum of a High School Diploma.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.

KurzSolutions is committed to improving health outcomes by providing well-managed companies with the top healthcare talent in the market. KurzSolutions is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.