Busperson/Food Runner - Jade - Reserve

Busperson/Food Runner

The Busperson/Food Runner plays a vital role in delivering an exceptional dining experience by supporting servers, expediting and delivering food orders promptly, and maintaining the highest standards of service and cleanliness. This position ensures that all tables are properly set and maintained throughout the shift, attends to guest needs such as water, coffee, tea, and soft drinks, and assists servers with station coverage and duties as needed—all in alignment with the luxury standards of the hotel. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Responsibilities include, but are not limited, to the following:

• Expedite and deliver food orders accurately and promptly, ensuring all items meet presentation and quality standards.
• Maintain guest focus while performing duties and provide courteous assistance with beverage requests such as water, coffee, tea, and soft drinks.
• Support servers by covering stations, assisting with guest needs, and answering questions about the menu.
• Organize, clean, and maintain kitchen areas, beverage stations, side stations, and proper storage of all supplies that support daily duties.
• Assist in setting and resetting tables quickly and properly according to department standards; perform side duties as assigned.
• Restock dishes, silverware, linen, and other service items throughout the shift to ensure smooth operations.
• Carry trays, dishes, glassware, tablecloths, and napkins to the kitchen; break down and properly store soiled linen and dirty dishware in designated racks or bins.
• Deposit trash and scrap food into appropriate containers and maintain cleanliness of floor areas under tables.
• Follow directions carefully and ask questions for clarification when needed; complete all reasonable requests by management within capabilities.
• Perform side work, restock supplies, and replenish service areas as needed to maintain guest service standards.
• Ensure personal appearance meets luxury hotel standards—neat, clean, and well-groomed at all times.
• Check all food and beverage orders prior to serving guests to ensure accuracy and quality.