Community Banker - Downtown Waterloo

Community Banker

The Community Banker is responsible for providing excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments. The position will also answer client inquiries, resolve issues, and promote the bank's products and services that best meet the client's needs.

Essential functions include:

• Processing client transactions in a professional and efficient manner while following established policies and procedures.
• Accepting payments for various financial transactions and ensuring associated tasks are promptly and accurately processed.
• Completing additional transactions including, but not limited to, issuing cashier's checks, certified checks, EE bond and money orders; processing stop payment orders and change orders; processing and issuing receipts on items left for collection, night drop and mail deposits.
• Balancing cash drawer according to established procedures and standards, paying special attention to reporting and collection of teller cash differences and operating losses.
• Maintaining the highest level of security by ensuring that security procedures are followed, and transactions are properly documented and recorded; completing IRS forms for large currency transaction reporting by following established procedures and ensuring compliance with federal regulation.
• Upholding the confidentiality, integrity, and safekeeping of all sensitive client information, currency, coin, and other negotiable instruments.
• Balancing cash vault according to established procedures.
• Processing requests for foreign currency transactions.
• Identifying potential fraud accounts and taking appropriate action to prevent loss.
• Providing support and assisting in balancing the ATM machine in a secure, timely, and accurate manner according to established procedures.
• Following all established procedures to ensure compliance with federal regulations.
• Maintaining basic understanding and knowledge of products and services and referring clients to the appropriate individuals.
• Actively promoting banking products and services to the community.
• Answering client questions, addressing client concerns, and providing resolutions to inquiries.
• May quote client deposit rates.
• Collaborating with other team members to ensure a positive banking experience for all clients.
• Complying with all company or regulatory policies, procedures, and requirements that are applicable to this position.
• Assisting with client outreach and demonstrating support for company culture.
• Fostering and preserving a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company's mission and vision.

Qualifications include:

• High school diploma or equivalent required.
• Previous banking, client service, or related field with cash handling experience.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Strong interpersonal and written communication capabilities.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.

Working conditions include:

• Duties are performed in a professional office environment.
• Requires travel to other bank locations.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.