Referred Care Coordinator

Referred Care CoordinatorKodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth.The Referred Care Coordinator provides comprehensive support for patient referrals and specialty care coordination. This role serves as a primary point of contact for patients navigating referred care services, helping ensure appointments, referrals, records, and follow-up care are coordinated efficiently and accurately.The Referred Care Coordinator works closely with patients, providers, care teams, referral vendors, and community partners to reduce barriers to care and support positive patient outcomes.Key responsibilities include serving as a primary contact for patients regarding referral appointments and referred care services, coordinating referrals with specialty providers, healthcare facilities, and external vendors, assisting patients with scheduling appointments and navigating referred care processes, helping connect patients with insurance, benefits, travel, and support resources when appropriate, monitoring referral workflows and maintaining timely follow-up on pending referrals and appointments, tracking referral status, appointment completion, and receipt of consultation reports and medical records, communicating with patients, providers, and external healthcare organizations to ensure continuity of care, identifying and addressing barriers that may prevent patients from completing appointments or receiving recommended services, supporting administrative processes related to laboratory, imaging, and specialty care results, maintaining accurate documentation within the electronic health record and referral management systems, preparing patient correspondence and providing exceptional customer service throughout the referral process.Qualifications include a high school diploma or GED required, three years of experience working with the public in a healthcare, medical office, patient services, or related setting; equivalent combinations of education and experience considered, knowledge of healthcare operations, patient referral processes, and medical office practices preferred, familiarity with Medicaid, Medicare, commercial insurance, and healthcare reimbursement systems preferred, knowledge of HIPAA and healthcare privacy regulations, strong organizational, multitasking, and time-management skills, excellent communication and customer service abilities, including comfort with high-volume telephone communication, experience using electronic health records and database systems preferred, ability to prioritize competing responsibilities in a fast-paced healthcare environment.KANA's standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).KANA's work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska's unique coastal lifestyle, outdoor recreation, and close-knit community.