Associate

Job Summary To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner. Key Duties / Responsibilities Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude. Takes and fills the customer’s order within company‑mandated service time. Suggests selling products as directed by management. Collects money and delivers orders to customers. Immediately attends to any customer service problem or complaint. Notifies manager as needed. Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at the end of shift to ensure accuracy. Immediately notify the Manager in Charge of any deletions, over‑rings, or equipment problems. Ensures that all product holding times are strictly observed. Ensures products on the counter or display case are properly rotated and attractively displayed. Keeps display case interior and exterior clean at all times. Stocks the service area with a sufficient supply of napkins, cups, lids, etc.; maintains an adequate supply of iced tea. Sets up the batter table, collects all necessary small wares, and prepares batter mix. Ensures that call sheets are complete, posted, and used. Checks all equipment and immediately reports any malfunctions within the area to the Manager in Charge. Color balances fryers and adds sufficient shortening to maintain the proper shortening level. Filters and cleans all fryers at the designated times while following all safety guidelines (including using the provided safety equipment). Pans sufficient chicken for operational needs. Prepares and cooks all food products as dictated by the business’s needs and at the direction of the Manager in Charge. Ensures that all food products meet the specifications, procedures, and quality standards stated in the SOM, including strict observance of designated holding times. Maintains a clean work area by practicing “clean‑as‑you‑go” practices while following all of the guidelines/procedures of sanitation and safety. Verifies all necessary products and supplies are stocked and available at the batter area. Maintains organization and cleanliness of the cooler. Continuously stand and/or walk on hard floors for up to eight (8) hours to prepare and cook food, obtain stock items, and transport items to/from the kitchen, stock room, food prep area, and front lines. Frequently lift and stack 35 to 50 pounds of food and supply items from various heights onto shelving, in freezers, coolers, stockrooms, etc. Occasionally, carry individual stock items weighing up to 75 pounds from the stock rooms, coolers, and freezers to other areas of the restaurant. Occasionally lift and carry up to 50‑pound trash bags out of trash cans and into the outside dumpster. Frequently push or pull batter table, filter machine, trash cans, brooms, and mop buckets. Occasionally climb a foot stool or ladder to reach items on stack shelves, in coolers, freezers, stockrooms, etc. Frequently stoop or squat to reach items on low shelves or the floor. Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, fryers, batter tables, and ovens. Continuously handle a variety of shapes, sizes, and textures of items, which include, but are not limited to, dairy products, produce, condiments, meat/poultry, bulk stock items, and paperwork. Continuously use fingers to prepare food, unload boxes, etc., bilaterally. Continuously communicate with and listen to customers, management, and other team members to ensure optimal performance. Continuously observe to be aware of surroundings and locations of needed items and to perform job duties. Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience) High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Position Qualifications / Functional Skills Knowledge of all restaurant policies, practices, and operational and human resources procedures. Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Must be able to succeed in a fast‑paced work environment. Must be able to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills. Report to work timely for each scheduled shift. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law. #J-18808-Ljbffr