Senior Business Analyst

Job Title: Senior Business Analyst. Location: Remote (Augusta, ME area preferred). Employment Type: Contract (W2 through ZipStaff — No C2C or 1099).

About the Opportunity

ZipStaff is seeking an experienced Senior Business Analyst to support the lifecycle of the CCWIS and CCMS projects within a major state government organization.

You will report directly to the Project Manager and partner closely with IT support teams. This senior role focuses on detailed requirements analysis, process documentation, future-state business process modeling, and driving user acceptance testing for critical human services systems. Candidates with prior experience in state or federal government environments will find the domain and stakeholder landscape familiar.

What You’ll Do:

• Collaborate with the Project Manager to build a path to success and define risk mitigation strategies when risks arise.
• Develop future-state business process models to address roadblocks, challenges, and opportunities.
• Develop clear and concise functional and technical requirements to be used for solution planning.
• Manage and participate in user acceptance testing to verify functionality and completeness of system changes.
• Conduct facilitated workshops for requirements analysis.
• Create workflows using formal notation such as Business Process Modeling Notation (BPMN).
• Develop Business Requirements, Functional Requirements, User (stakeholder) requirements, Quality-of-Service (non-functional) requirements, Report Specifications, and Requirements Traceability Matrices.
• Partner with various IT support teams to define requirements that inform project goals.
• Create graphic representations of complex business processes.
• Communicate effectively with all levels of business and IT staff.

Required Qualifications:

• 5+ years of experience as a Business Analyst or in a similar role supporting requirements analysis and process documentation on complex projects.
• Proven experience conducting facilitated workshops for requirements analysis.
• Hands-on experience creating workflows using formal notation such as BPMN.
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements, Functional Requirements, User requirements, non-functional requirements, Report Specifications, and Requirements Traceability Matrices.
• Strong organization and writing skills.
• Experienced developing graphic representations of complex business processes.
• Ability to work independently and self-direct while managing time for maximum efficiency.
• Advanced skills working with customers, including excellent communication skills with all levels of business as well as IT staff.
• Ability to work remotely.

Preferred Qualifications:

• Experience supporting government, public sector, or human services systems (such as CCWIS or similar).
• Prior work on large-scale system modernization or replacement projects.
• Background developing future-state process models and driving UAT in regulated environments.

Benefits:

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff:

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.