CUI-TECHNICIAN OPS SUPERVISOR

Cable Technician Operations SupervisorLead. Develop. Deliver Excellence.We're looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor—someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.If you're passionate about developing technicians, driving performance, and delivering top-tier customer experiences, this is your opportunity to make a real impact.What You'll DoAs a key leader in our operations, you'll own both team performance and service delivery:Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career developmentDrive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtimeBe the Problem-Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutionsOwn Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standardsChampion Safety – Enforce safety protocols and ensure compliance with all regulations and company policiesDeliver Results – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve themBridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional serviceManage Resources – Oversee tools, inventory, and materials to keep your team equipped and readyImprove the Business – Identify inefficiencies and implement smarter, faster ways to get the job doneWhat You BringProven leadership experience in telecommunications, cable, or a related fieldStrong technical expertise in installation, troubleshooting, and repairA player-coach mentality—you lead by example and aren't afraid to get your hands dirtyAbility to manage multiple priorities in a fast-paced environmentStrong communication skills with both field teams and customersA data-driven mindset with experience using metrics to improve performanceSolid understanding of safety standards and compliance requirementsPreferred Experience3–5 years in cable, fiber, or telecom operations2+ years leading or supervising field techniciansTechnical certifications or telecom-related education (a plus, not required)What You'll GetWe take care of our leaders so they can take care of their teams:Competitive Pay – Your leadership and results matter hereFull Benefits Package – Medical, dental, vision coverage401(k) with Company Match – Invest in your futureCompany Vehicle + Gas Card – Take the hassle out of travelCompany Phone – Stay connected and supportedUniforms Provided – One less thing to worry aboutWhy This Role?This isn't just a supervisor job—it's a chance to:Build and shape a high-performing teamInfluence operations and drive real improvementsGrow your career in a fast-moving, essential industryIf you're ready to lead from the front, make an impact, and grow with a company that values performance and people, we want to hear from you.