Assistant General Manager

Job Description

Job Description

Want to work at the only luxury day spa in Wilmington?
Ready to do what you love?
Come join The Woodhouse Spa Wilmington team!
 
About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, nails, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 80 locations nationwide, we are the gold standard of neighborhood luxury day spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. For more information visit us at woodhousespas.com.

We are hiring!

At The Woodhouse Spa- Wilmington, we value our team members and strive for excellence with every guest experience. Be a part of growing something new in Wilmington!
 
 
Woodhouse Spa seeks a dynamic and energetic Assistant General Manager to help oversee daily operations. The Assistant General Manager role mirrors that of the General Manager, responsible for stepping into the General Manager position whenever the General Manager is not on duty. Like the General Manager, this position requires an individual who has a range of skills including handling personnel matters such as hiring, coaching, conducting performance reviews and discipline as needed. They should possess leadership skills and be able to create a positive and fun work culture that produces well-rounded, loyal, and successful team members. The assistant GM must be able to multi-task and should take “ownership” of the spa operations including understanding the financial aspects of the business. It is important that they present a professional spa image and are capable of networking “partnerships” for the spa with local organizations.

Responsibilities
Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.
Meeting/exceeding service goals, facility management, maintaining supplies and overseeing
inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development.

Job Description
• Assisting General Manager with managing and monitoring all areas of spa operations to ensure guest and employee satisfaction.
• Demonstrating excellent customer service to promote guest satisfaction and retention while
acting as the first point of contact for larger party needs.
• Conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.
• Working alongside the hospitality team to lead, train & develop front desk staff while promoting a high degree
of motivation and fostering employee growth.
• Monitoring expenses against budget
• Assisting with all inventory processes including the ordering of back bar and retail items.
• Attending all training for in-spa operations, product knowledge and treatment protocols.
• Training new hospitality team members to the ‘Woodhouse Way’
• Ensuring the health and safety of guests and employees
• Compliance with all state and local rules and regulations.

Standards
· Must be available to work weekends and holidays
· Managing the inventory database on computer software Meevo
· Performing/overseeing daily opening and closeout procedures
· Carrying out duties of GM and/or Spa Concierge when needed
· Maintaining organization of break room and office area
· Educating guests on spa services and retail products
· Performing “neighborhood marketing”
· Advocating for the Woodhouse Spa brand

 
Woodhouse Perks Include:
· Competitive Pay and Incentive Program (great bonuses!)
· Generous discounts and opportunities to enjoy services and products
· “The Woodhouse Way” paid training program
· Working in a brand-new facility.
· Free food and snacks
· 401(k) program
· Opportunities for advancement