Patient Service Representative

Patient Service RepresentativeEmpowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.Job SummaryAs a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You'll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.Job Responsibilities (include but are not limited to):Greet and assist patients and families in a professional and friendly mannerSchedule patient appointments and manage inbound calls (answered by third ring)Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)Determine patient eligibility for financial assistance programs and obtain required documentationCollect patient co-payments and follow JPCHC's money handling proceduresAssist with medical record requests, correspondence, and message response within one business dayMaintain cleanliness and organization of the patient waiting areaProvide coverage across JPCHC locations during staffing shortagesParticipate in departmental and organizational meetingsPerform other duties as assignedRequired Skills and Qualifications:High School Diploma or equivalent (GED) preferredKnowledge of medical office practices requiredStrong written and verbal communication skillsAt least two (2) years of experience in an ambulatory healthcare setting preferredExcellent customer service and interpersonal skillsAbility to adapt quickly and travel between practice sites as neededBasic computer literacy and accuracy in data entryWhy You'll Love Working HerePurpose-driven work that directly impacts access to care across our communitiesRobust benefits package (medical, dental, vision) designed to support you and your familyGenerous PTO because we believe caring for others starts with caring for yourself401(k) with employer contribution to help you plan for what's aheadLife and disability coverage for peace of mindHere, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!