Lakeway Tortilleria - Food Service Rep - Full time

Food Service Representative

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Key responsibilities include:

Customer Service: Provides superior customer service, takes orders from customers by telephone or in person, answers customer questions regarding products; assists them with selections.

Food Service / Production: Prepares, packages, and merchandises fresh product effectively. Slices, packages, labels, rotates, and culls products for poor quality. Assists in technical areas as needed (e.g., basic set-up and clean-up processes).

Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

Food Safety: Cleans and sanitizes display cases. Operates / maintains equipment properly. Complies with H-E-B food safety and sanitation standards. Complies with department / Store operating procedures.

Additional department-specific responsibilities include:

Bakery: Records production and shrink to aid in production planning. Assists in technical areas as needed (e.g., baking, frying, and decorating). Culls bakery products for poor quality, expiration dates.

Deli: Takes care of service counter customers. Uses ordering system applications. Uses Fresh Production Planner. Performs inventory management processes (MSI, PAW) as required. Ensures catering orders are prepared and ready in time for customer pickup. Performs all sanitation and maintenance tasks for Deli slicers.

Prepared Foods: Serves / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Prepackages condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.

Qualifications & Key Requirements:

Age Requirement: 18+

Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required. Strong customer service skills - Required. Communication and interpersonal skills - Required. Reading and writing skills - Required. Planning and organizing skills - Required. Ability to work in a fast-paced environment - Required.

Education: HS Diploma or GED or equivalent - Required

Licenses/Certifications: Completion of Company Orientation - Required. Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with customers, staying attentive to their needs. Perform the following, based on your department:

Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.

Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.