Night Pool Auditor

Job Description

Job Description

Salary: $18 per hour

It's likely you've seen our beautiful hot springs, our crown jewel! Did you know we won the 2023 Distinctly Montana awards for Best Hot Springs and Best Hot Springs Resort? How would you like to be a part of the team that supports those awards (we plan to continue receiving this award annually)? In order to provide the best customer service to our guests, we would like to add a couple more people to our pools team.

Our mission is HAPPINESS and this is where the magic happens. Do you have what it takes to help us meet our mission by providing HAPPINESS to our guests? Exceptional customer service, excellent communication skills, and a willingness/ability to learn the basics in pool operations.

This is a Full Time opening:

4:00pm - 12:00am Sunday - Thursday

Wage Range: $18.00 per hour DOE

Benefits include Group Health Insurance, HSA (with eligible plan), 401(k), PTO, Aflac, FREE soaking, employee meal benefit, lodging benefit, and more!

Job Description:

The Night Auditor works with the Pools team and is primarily responsible for the night closing procedures of the resort. This is a full time, night position, typically 4pm to 12am.

Responsibilities Include:

• End of Day Report
• Upload to QHSR 411 Intranet Site
• Batch out Shift4
• Cancellation Audit
• Swim Room Assignmentfor all three Sessions [AM, MID, and PM]
• Print Registration Cards
• Run and Print the Preference Report(OptedInReservations)
• Wristband Programming
• Batch Deposits/Collecting Payments-Process Open Folios
• Mass Check Out $0 Departures
• Email Gueststo collect payments for Declined Cards
• Create Call Back List for PSAs
• Check for Duplicate Reservations
• Process Room Chargesaccruedon the Wristband
• Print Cashier Closure
• Update Swim Inventory

PSA Tasks include but not limited to:

• Checking In Swim Guests forPM Session
• Creating,Modifying, or Cancelling Reservations
• Replying to Swim Shared emails for Guests
• Answering Phones toassistGuests or QHSR Teammates
• Folding Towels, loading the Washer and Dryer for Towels
• Cleaning the Pool EntryBuilding(vacuum, sweep, mop, etc.)
• Cleaning/Mopping Changing Rooms as needed
• Organizing Registration Cards after Sessions Check In/Check for OCI, Signatures, and Notations
• Taking Out Trash
• Collecting Towels from Towel Bins
• Very Basic Pool Level management, and training in the Functions of Pool 2 (Cold Plunge)
• Monitor Guest behavior on Pool Deck/Enforce Pool Rules

Required Skills/Abilities:

• Excellent communication skillswith coworkers and guests.

• Ability to address behavior issues anddeterminethe best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional andappropriate manner.

• Willingness/ability to learn and enforcealltherules and guidelines of the pool complex area.

• Experience/Willingness to learn Computer Skills associated with the PSA job

• Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.

• Ability to stand, walk, and remain on your feet for extended periods throughout the workday.

• Ability tolift upto 30lbsunassisted (trash, laundry,etc).

• Ability to work nights, weekends, and holidays
• Experience in Symphony preferred
• Past experience in a similar role

Knowledge / Education/Experience:

• High School Diploma or equivalent

Benefits:

• Group Health Insurance for FT employees (30 hours per week or more)
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• FREE soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Discount pricing in the gift shop and coffee shop
• ...and MORE