Customer Experience Associate

About the Role You’ll be the face of Unlimited Biking — helping guests have an amazing experience from the moment they walk in to the moment they ride out. This is a fast-paced, high-energy role combining customer interaction, light operations, and teamwork. If you like being around people, staying active, and working in a fun environment — this is for you. What You’ll Do Welcome and check in guests quickly and professionally Help customers choose the right bikes and experiences Upsell tours and add-ons (and earn more doing it) Set up bikes and make sure everything is ready to ride Keep the store organized, clean, and running smoothly Work closely with your team to handle high customer volume Why This Job Is Different You’re not stuck behind a desk — you’re part of the experience Fast-paced days go by quickly Great team environment (no dead energy) Opportunity to grow into leadership roles Work in one of the most fun tourism environments Who You Are Outgoing, positive, and comfortable talking to people Quick on your feet and able to multitask Reliable and team-oriented Enjoy being active (this is not a sit-down job) Customer service or sales experience is a plus Schedule Flexible scheduling available Must be available weekends More hours available during peak season #J-18808-Ljbffr