Customer Experience QA Analyst - Call Quality & Insights

Jewelers Mutual Insurance Company

Jewelers Mutual Insurance Group is seeking a Quality Assurance Analyst to monitor interactions between contact center agents and customers, providing feedback to supervisors and agents. The role partners with training staff to address coaching trends and potential technology enhancements to improve the customer experience. The ideal candidate will have strong communication skills, insurance or contact center QA experience, and a license or plan to obtain one within four months. #J-18808-Ljbffr Jewelers Mutual Insurance Company

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Vacancy posted 9 hours ago

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