Senior Technical Delivery Manager

Senior Technical Delivery Manager

This role can be based in any of our US Offices

Job Summary:

The Senior Technical Delivery Manager is a pivotal role within the Event Technology Operations team, responsible for the strategic vision of technology solutions in addition to the delivery of those solutions across multiple projects. This position combines technical expertise, project management skills, and stakeholder communication to manage internal partnerships and vendor relationships effectively. The Senior Technical Delivery Manager plays a critical role in aligning technical readiness with project milestones, driving platform adoption, providing strategic recommendations on platform configuration and ensuring the successful implementation of event technology solutions.

Key Responsibilities:

Technical Oversight & Delivery

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure the accurate and timely delivery of event technology solutions.
• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.
• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimised workflows.
• Own and manage processes for platform governance, including user access, permissions, system roles, and process standardisation.
• Create and manages processes for Technical Delivery Managers on QA and UAT for all deliverables, ensuring high-quality execution.
• Manages integration implementation between platforms, including documentation and communication

Stakeholder & Vendor Communication

• Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.
• Facilitate communication between technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.
• Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.
• Provide clear and timely updates to internal stakeholders, proactively flagging risks or dependencies.
• Provide recommendations and solutions to internal stakeholders for platform enhancements and efficiencies.

Project Management & Collaboration

• Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
• Collaborate with Senior Project Manager and Senior CI Manager on the strategic vision of projects, aligning technical readiness with event milestones and onsite execution plans.
• Oversee Technical Delivery Manager's project plans and ticket queue ensuring tasks are completed by project deadlines
• Contribute to the continuous improvement of delivery playbooks, workflows, and best practices to support scalability and consistency.
• Facilitates stakeholder education by sharing platform capabilities, use cases, and insights from previous events.

Platform Administration & Innovation

• Serve as a subject matter expert (SME) for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.
• Documents opportunities for platform enhancements/efficiencies and leads communication with vendors to implement improvements.
• Works directly with Technical Delivery Managers to gather data on platform performance, triage risks, and escalate systemic issues while ensuring business-as-usual (BAU) support is effective.
• Collaborate with the Senior Manager, CI & Onboarding in onboarding new technologies and creating documentation and training materials for internal teams.

Risk Management & Issue Resolution

• Identify potential risks and proactively develop resolutions to mitigate them before they impact project delivery.
• Analyse and resolve issues related to platform integrations, system bugs, and new feature requests.
• Act as the liaison between users and platform vendors, focusing on system bugs and new feature requests.

Qualifications:

Essential Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience).
• Minimum 5 years of experience in platform administration, technical delivery, or system development.
• Strong understanding of API integrations
• Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
• Strong understanding of Agile/SCRUM methodologies and project management principles.
• Demonstrated ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritisation.
• Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.

Preferred Attributes:

• Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.
• Strong analytical, problem-solving, and recommendation skills.
• CSS and HTML coding experience preferred
• High attention to detail with the ability to handle sensitive access roles and system-level permissions professionally.
• Comfortable working in matrixed environments and managing technical teams.
• Willingness to travel occasionally (up to 4-6 times per year) to support onsite execution.

Additional Information:

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $65,000- $80,000 based on experience.

This role will be unpublished on 12th December, 2026

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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