Team Manager

Job Description and Duties

This position is located in the city of San Jose North .

Under the general direction of the Supervisor II (District Administrator), the Supervisor I (Team Manager) provides direct supervision over the Vocational Rehabilitation Service Delivery Team staff in an office/catchment area consisting of Senior Vocational Rehabilitation Counselors, Qualified Rehabilitation Professionals (SVRC- QRP), Senior Vocational Rehabilitation Counselors (SVRCs), Staff Services Analysts and Office Technicians (G). The number of staff varies depending on the size of the district. Incumbents are responsible for planning, directing, and organizing the vocational rehabilitation programs and services to the consumers within the district .

Provides direct supervision and training to SVRC-QRPs, SVRCs, Staff Services Analysts and other team staff on medical, psychological, community or regulatory matters; approve casework of staff on an ongoing basis; provides counselor support regarding interpretation of regulations and departmental procedures to provide consumer services, assures decisions made on consumer's vocational rehabilitation plans are in compliance with the California Code of Regulations, the Code of Federal Regulations, departmental case recording standards and Rehabilitation directives; directs and manages the workload of unit, including casework activities; provides oversight of overdue eligibility determinations, severity of disability extensions, Individual Plan for Employment extensions, and completion of annual reviews as required by state and federal laws; directs the completion of District program and case reviews, and special studies to ensure the delivery of quality services, compliance, and level of parity of service within the District or certain specialized efforts.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbents must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.

Multiple vacancies may exist.

You will find additional information about the job in the .

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

If mailing in an application, include JC# 528566 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

Applicants must submit a Statement of Qualifications (SOQ) with their application to be considered. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ must specifically address the questions listed below; be numbered in the same order; and be no more than two (2) pages in length, single-spaced, 12-point Arial font, and with no less than 1” margins.

1. Describe the skills you believe are most critical for success in the Team Manager role. Include examples of how you have applied these skills in your current or previous positions.
2. Describe how you would lead, influence, and support team culture and morale during times of change/transition.
3. Describe your experience working within a team setting. Include how you communicate and collaborate with management, peers, and other stakeholders to achieve shared goals.
4. Explain your experience interpreting regulations, policies, or procedural guidance. Describe how you have applied this knowledge to inform decisions or provide direction in your work.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;
• Experience communicating with and providing information regarding DOR services to applicants and consumers

Benefits

There are many benefits to joining our team!We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Medical Benefits, including health , dental , and vision insurance
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays

For the latest information on the attractive benefits offered by the state of California, explore the .

General State Employment Benefits and Protections

to view more information about the outstanding benefits offered to State employees.

Examination Information

To obtain list eligibility for the Supervisor I position(s), you must first take the online .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - " Please see Special Requirements for SOQ Instructions."