Customer Service Specialist

Customer Service RepresentativeWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionMajor Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on daily basisEnsure timely movement and delivery of freight to customersEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client invoicingInteract with our customers in arranging their shipments, exceeding customer service expectationsContribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)QualificationsCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experienceUnderstanding of transportation documentation and terms is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)Fluent in English - Bilingual Spanish preferredMust be able to pass TSA background checkAdditional InformationPay range for this position is $22-$24/hrExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusJob LocationI'm interested Privacy Notice Expeditors