Concierge

Job TitleResponsible for interacting in a courteous and friendly manner with guests, residents, vendors, and staff. Performs light clerical duties.Essential Duties And ResponsibilitiesThe following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. The persons holding this position is delegated the responsibility in accordance with current existing federal and state regulations and established company policies and procedures. Other duties may be required and assigned.Greet visitors and family members and provide non-confidential information requestedAnswer the telephone promptly using the appropriate greeting for the communitySort mail/packages and distribute to appropriate departmentsType and file correspondence and other information as neededAdhere to and interpret resident's rightsAdhere to and interpret the personnel policiesExpress concern and compassion for residents and familiesAssists residents with scheduling: Transportation serviceDining servicesSubmitting work order requestsMaking reservations for various community eventsMonitors emergency response system and fire alarm panel during daytime hours.Assists with community sign-in and out process utilizing Accushield (or similar) systemMust be able to handle multiple tasks simultaneously.Escort people, if necessary, to resident's apartment and other areasOther duties as assigned by Supervisor.Supervisory ResponsibilitiesNoneQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Educational Requirements and Experience:• High School diploma or equivalent preferred but not required• Experience in customer service environment, preferably in a senior living setting.The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.