Database & Application Support Specialist / Tyler System

Softthink Solutions Inc

Job Description

Database & Application Support Specialist / Tyler System Administrator
Location: Onsite - Kenosha, WI
Schedule: On-site during business hours; remote/on-call after hours
Support Model: Required 24/7/365 participation
Clearance: Must meet FBI CJIS Security Policy requirements

Role Summary
• Provides database, application, and interface support for Tyler Public
Safety Software and other critical systems. Serves as the designated Tyler
Public Safety System Administrator.

Key Responsibilities
• Provide on-site application and database support during business hours
and remote/on-call support after hours.
• Administer Tyler CAD, LERMS, Jail, and Mobile systems.
• Support standard applications including ERP, Office 365, scheduling,
evidence, fleet, and others.
•Install, configure, and troubleshoot software applications.
• Support server-side application components.
• Support application-related network needs.
• Manage database policies, performance, integrity, and availability.
• Evaluate and recommend version upgrades.
• Troubleshoot issues between KJS, member agencies, and Tyler
Technologies.
• Assist end users in effective use of Tyler systems.
• Perform system performance monitoring, backup/recovery, and security
maintenance.
• Support multiple system interfaces including TraCS, CCAP, Livescan, ProQA,
Axon, and others.
• Participate in cybersecurity compliance and CJIS audits.
• Respond to Priority 1 and Priority 2 incidents within required timeframes.
• Required Skills
• SQL/database administration
• Application support
• Tyler Public Safety Software experience
• Strong troubleshooting and integration skills

Required Qualifications
• 3–5 years of experience in database administration or application support.
• Strong SQL Server or equivalent database experience.
• Experience supporting enterprise or public safety applications.
• Ability to troubleshoot complex application and database issues.

Preferred Qualifications
• Direct experience with Tyler Public Safety Software Suite.
• Experience in law enforcement or 24/7 operational environments

Apply

Vacancy posted 9 days ago

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