Floor Staff

Floor StaffLandmark Bethesda RowAt Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.Essential Duties & Expectations:Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.Essential job duties and responsibilities include, but not limited to:Box office:Greet and welcome each customerAssist with movie/seat selection and answers general questionsProvide friendly and efficient service including answering questions and resolving customer concernsUse point of sale system to accurately process transactions and paymentsAnswer incoming phone calls and provide general theatre informationResponsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventoryChecks and updates marquee and displaysKnowledgeable of amenities associated with each filmIssues/assists customers with hard of hearing and closed caption devices (in-theatre set up)Concession:Greet and welcome each customerUpselling and suggestive selling concession items with each transactionUse point of sale system to accurately process transactions and paymentsOperating and maintaining all concession and kitchen equipmentPerform daily opening and closing duties in assigned areasReceiving and putting away deliveries (stock)Complies with city, state and federal food safety and alcohol service laws where applicableKnowledgeable of concession products and offeringsKnowledgeable of amenities associated with each filmIssues/assists customers with hard of hearing and closed caption devices (in-theatre set up)Usher:Greet and welcome each customerAuditorium Announcements (greeting, promotions, and safety information)Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areasAssist customers with locating a seat or their assigned seatControls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditoriumPerform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)Reports safety and security concerns to management (trip hazards, lights outs, broken seats)Knowledgeable of amenities associated with each filmIssues/assists customers with hard of hearing and closed caption devices (in-theatre set up)Light Janitorial supportQualifications, Skills, and Abilities:Must be at least 18 years oldCommitted to providing exceptional customer serviceGood verbal communication skillsAccurate cash handling and math skillsMust be available during peak business hours (Nights, Weekend, and Holidays).Ability to work in a fast-paced environmentAbility to interact with the public and provide high level of customer serviceAbility to work independentlyAbility to lift 50 pounds and stand for a long period of timeAbility to comply with attendance and dress code policyAbility to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipmentFantastic Benefits include:Free moviesFree popcorn and soda50% off concessionsMedical and Dental benefits*401(k) retirement with company match** After initial eligibility periodSalary Range$18 - $18 USDThis is an Onsite PositionFOR CALIFORNIA APPLICANTS ONLY: Please read and review our Notice to California Applicants.