Medical Support Assistant (Advanced)

Advanced Medical Support AssistantThese positions serve as an Advanced Medical Support Assistant for the Togus Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:Supports clinics regarding clinic profile management.Collects and updates insurance information from Veterans, family members and other eligible patients.Prepares correspondence and memos as needed.Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.Follows procedures regarding Community Care referrals.Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.Work Schedule: Monday through Friday, 7:30a.m to 4:00p.mRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-Hoc- Supervisor DiscretionPosition Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391Permanent Change of Station (PCS): Not AuthorizedFinancial Disclosure Report: Not requiredNotifications:THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 04/21/2027. The initial cut-off date for referral of eligible applications will be on or about 11/12/2026 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.This position is covered by locality-based comparability pay.Applicants may be referred over for consideration prior to the close date of this announcement.There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.