Hotel Guest Service Representative

Job Description

Job Description

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!Benefits:Medical/dental/vision offered after qualification period Competitive performance bonuses - potential for up to $700 monthly401k with match offered after qualification periodEmployee discounts at IHG Hotels worldwideVacation time accrued based on hours workedOvertime pay for holidays worked - 7 holidays per yearFree parkingJob Description:Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfactionCourteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activitiesControls and records financial transactions a front deskMaintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephoneMaintains a friendly, cheerful, and courteous demeanor at all timesPerforms other duties as assigned, requested, or deemed necessary by managementContributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operationsAids other associates and departments to contribute to the best overall performance of the department and the hotelEnsure safety by following the safety and sanitation procedures and reporting suspicious activity to managementPreferred Skills:Strong Computer skills, including Microsoft OfficeAbility to type 40+wpmAble to learn new web applicationsPrevious customer service experience preferredStrong work ethicAble to stand for extended periods of timeAble to lift up-to 20 lbs.Must be able to work weekends and holidays