ASCP Certified Medical Assistant - Back Office I, II & III

ASCP Certified Medical Assistant

This role involves a blend of clinical and administrative duties to support healthcare providers during patient examinations and treatments. Responsibilities include entering patient information into electronic records, assisting with vital signs, documenting histories, and facilitating smooth patient care processes.

Key Responsibilities

• Maintain a safe and clean work environment, adhering to safety and infection control protocols.
• Obtain and record vital signs, medication details, chief complaints, and other relevant patient data.
• Observe and report any significant patient symptoms or changes to nursing staff or practitioners promptly.
• Transcribe patient data using ICD-10 and CPT codes for billing and clinical reporting.
• Prepare exam rooms and instruments, assist providers with procedures, and handle specimen collection and processing according to guidelines.
• Manage medication preparation and verification for administration by practitioners.
• Coordinate prescription orders with pharmacies as directed.
• Address non-clinical patient inquiries and complaints professionally.
• Perform additional duties as assigned to support clinic operations.

Role Levels

Medical Assistant I

• Manage a caseload of 20+ patients daily with assigned physicians.

Medical Assistant II

• Manage 25+ patients daily.
• Process referrals, orders, and disability forms.

Medical Assistant III

• Serve as preceptor and trainer for new hires and practice managers on clinical and administrative workflows.
• Identify and implement operational improvements in collaboration with clinic management.
• Manage 35+ patients daily.
• Lead billing and coding efforts, working closely with billing personnel.
• Proofread physician dictations and ensure accuracy.
• Cross-train in all front and back office functions.

Qualifications

• Strong interpersonal skills, customer service orientation, attention to detail, problem-solving abilities, teamwork, and adaptability.
• Excellent verbal and written communication skills.
• Organizational skills with the ability to prioritize and multitask effectively.
• Ability to work collaboratively in a team environment and follow instructions.

Medical Assistant I

• Preferred relevant clinical Medical Assistant experience; Certified Nurse Assistant experience may be considered.

Medical Assistant II

• Two to five years of relevant clinical Medical Assistant experience required; CNA experience may be considered.

Medical Assistant III

• Minimum five years of relevant clinical Medical Assistant experience required.
• At least three years of subspecialty experience in areas such as orthopedics, cardiology, urology, general surgery, primary care, or other surgical specialties.

Education

Medical Assistant I

• Graduate of a Medical Assisting program, Certified Nurse Assistant program, or Military Medical Specialist training required.
• Alternatively, completion of two years of on-the-job training in Medical Assisting or CNA plus a high school diploma or GED.

Certification

• Current BLS certification from the American Heart Association (healthcare provider) required for all levels.
• Medical Assistant II and III require CNA or MA certification.

All candidates must successfully pass a physical evaluation, drug screening, and background checks prior to employment.