Crisis Management Specialist - Americas

Crisis Management Specialist - Americas

Location: San Jose

Employment Type: Regular

Job Code: A201419

Responsibilities

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all company's corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations. As the Crisis Specialist, you will be responsible for assisting the Regional Crisis Manager in advancing & operationalizing the Global Crisis Management program for the region. Responsibilities include:

• Assist the Regional Crisis Manager with enhancing crisis preparedness/ managing response in the region.
• Support specialty plan development (risk or contingent-specific).
• Assist the design, development, conduct, and evaluation of CMT training & exercising engagements in the region.
• Aid regional risk identification & evaluation activities.
• Assist on programmatic projects aimed at enhancing overall enterprise and cross-region crisis preparedness.
• Provide overall support during real-time response activities, including scribing responsibilities.
• Help manage CMT Lark chat groups and CMT membership.
• Responsible for regional reporting, engagement tracking, scheduling, and other administrative activities.
• Act as in-region backup for the Regional Crisis Manager.

Qualifications

Minimum Qualifications:

• 4+ years of experience in business continuity, crisis management, or emergency management.
• Strong project management, report writing, incident documentation, and communication skills.
• Ability to write clearly and succinctly, tailoring messages to a wide audience.
• Demonstrated ability to exercise sound judgment and make effective decisions during high-urgency situations.
• Able to be fully on-site (5 days a week in office).

Preferred Qualifications:

• Experience developing and facilitating crisis management or business continuity training and exercises at a regional level.
• Working knowledge of crisis management frameworks and program delivery within large organizations; experience in the technology industry strongly preferred.
• Proven success in coordinating corporate functions within complex, multi-national environments.
• Experience working across global and diverse business environments.

Compensation Description (Annually): The base salary range for this position in the selected city is $70304 - $122000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.